Crew Member

Responsibilities

• Greet guests and maintain a friendly, enthusiastic attitude.
• Monitor and maintain cleanliness in all areas, including:
  • Outside: sweep parking lot, pick up trash, wipe down signs/menu boards, and clean windows.
  • Lobby and restrooms: clean tables, floors, empty trash cans, and restock/restroom supplies.
  • Back of house: wipe down tables/walls, sweep and mop floors, wash dishes.
• Monitor and restock condiment stands, beverage ice levels, and paper supplies.
• Maintain guest satisfaction in the lobby.
• Stock and maintain sandwich station; prepare and package sandwiches and side items.
• Monitor product levels and holding times on the production counter; turn and pull product past holding time.
• Assist with food orders, following FIFO (First In, First Out) guidelines.
• Assist with time and temperature logs/HACCP.
• Bake and dress biscuits.
• Communicate any problems to the manager regarding safety and security.
• Guest service responsibilities:
  • Take orders and suggestive sell at lobby and drive-thru (DT).
  • Record transactions in the register and handle cash with acceptable variance levels.
  • Fill drinks or present cups to guests.
  • Package, verify, and present orders; invite guests to return.
  • Assist with dropping product.
• Guest production responsibilities:
  • Season, batter, and fry chicken and other items.
  • Filter frying machine per shift and change shortening when appropriate.
  • Pre-pan and defrost items as needed.
  • Stock freezer-to-fryer items and prepare batter.
  • Assist in packaging, verifying, and presenting orders.

Requirements

• Ability to learn in a fast-paced environment.
• Reliable transportation.
• Maintain a professional appearance and positive attitude at all times.
• Exhibit a caring attitude toward guests and fellow crew members.
• Adhere to the company’s operational quality and cleanliness standards.