Crew Member

Responsibilities

• Greet guests and maintain a friendly, enthusiastic attitude.
• Follow safety, security, and cross-contamination guidelines.
• Monitor and maintain cleanliness of the restaurant, including:
  • Outside areas: sweep parking lot, pick up trash, wipe down signs/menu boards, clean windows.
  • Lobby and restrooms: clean tables, floors, empty trash cans, clean/restock restrooms.
  • Back of house: wipe down tables/walls, sweep floors, wash dishes, mop floors.
• Monitor guest satisfaction in the lobby.
• Monitor and restock condiment stand, beverage ice levels, and paper supplies.
• Maintain and stock sandwich station, prepare and package sandwiches and side items.
• Monitor product levels and holding times on the production counter; turn and pull product past holding time.
• Assist with food orders, following FIFO (First In, First Out) guidelines.
• Assist with time and temperature logs/HACCP.
• Bake and dress biscuits.
• Communicate any problems to the manager regarding safety and security.
• Guest Service:
  • Take orders and suggestive sell for lobby and drive-thru guests.
  • Record transactions in the register and fill drinks.
  • Package, verify, and present orders; invite guests to return.
  • Assist with dropping product.
• Guest Production:
  • Season, batter, and fry chicken and other items.
  • Filter frying machine per shift and change shortening when appropriate.
  • Pre-pan and defrost items; stock freezer to fryer items.
  • Make batter and assist in packaging, verifying, and presenting orders.
• Maintain the company’s operational quality and cleanliness standards.

Requirements

• Ability to learn in a fast-paced environment.
• Maintain cash variances at acceptable levels.
• Reliable transportation.
• Project a professional appearance and positive attitude at all times.
• Show a caring attitude for guests and fellow crew members.