Crew Member

Responsibilities

• Greet guests and maintain a friendly, enthusiastic attitude.
• Follow safety, security, and cross-contamination guidelines.
• Monitor and maintain cleanliness of the restaurant, including:
  • Outside areas (sweep parking lot, pick up trash, wipe down signs/menu boards, clean windows).
  • Lobby and restrooms (clean tables, floors, empty trash cans, restock restrooms).
  • Back of house (wipe down tables/walls, sweep/mop floors, wash dishes).
• Monitor guest satisfaction in the lobby.
• Maintain stock levels of condiments, beverages, ice, paper supplies, and sandwich station items.
• Prepare and package sandwiches and side items.
• Monitor product levels and holding times on the production counter; turn and pull product past holding time.
• Assist with food orders, following FIFO (First In, First Out) guidelines.
• Assist with time and temperature logs/HACCP.
• Bake and dress biscuits.
• Communicate any problems to the manager regarding safety and security.
• Provide guest service, including:
  • Taking orders and suggestive selling.
  • Recording transactions in the register.
  • Filling drinks or presenting cups.
  • Packaging, verifying, and presenting orders.
  • Inviting guests to return.
• Assist with guest production tasks, including:
  • Seasoning, battering, and frying chicken and other items.
  • Filtering the frying machine per shift and changing shortening as needed.
  • Pre-panning and defrosting items.
  • Stocking freezer-to-fryer items and making batter.
  • Assisting in packaging, verifying, and presenting orders.

Requirements

• Ability to learn in a fast-paced environment.
• Maintain cash variances at acceptable levels.
• Reliable transportation.
• Professional appearance and positive attitude.
• Exhibit a caring attitude toward guests and fellow crew members.
• Maintain the company’s operational quality and cleanliness standards.