Crew Lead Technician

Key Responsibilities

• Lead and perform water, fire, mold, and environmental mitigation services.
• Assess damages, determine scope of work, and recommend appropriate mitigation strategies.
• Set up, monitor, and maintain mitigation equipment, including dehumidifiers, air movers, air scrubbers, and specialty drying tools.
• Ensure all work complies with IICRC standards and company protocols.
• Guide and train technicians in proper mitigation techniques, equipment usage, and safety procedures.
• Assign daily tasks and oversee productivity and workflow on job sites.
• Maintain clear communication across team members, office staff, and management.
• Explain mitigation processes and timelines to customers in a professional and reassuring manner.
• Maintain strong relationships with homeowners, insurance adjusters, and project managers.
• Address customer concerns promptly and escalate issues when necessary.
• Complete and upload job documentation, including moisture readings, photos, sketches, and daily notes.
• Maintain accurate records of equipment usage and job progress.
• Absorb and provide detailed on-site information for estimating purposes.

Safety & Compliance

• Enforce safety protocols and maintain a clean, hazard-free job site.
• Ensure proper use of PPE and adherence to OSHA guidelines.

Qualifications

• 2+ years of experience in mitigation, restoration, or related field.
• (Preferred) IICRC WRT certification.
• Valid driver’s license with a clean driving record.
• Strong leadership and communication skills.
• Ability to lift 50+ lbs, work in confined spaces, and perform physically demanding tasks.
• Proficiency with mobile apps or job-tracking software (e.g., Dash, Xactimate).