Credit Support Clerk

Job Summary

This role supports the Credit department by performing administrative tasks, small-dollar collections, and credit card processing.

Job Duties

• Processes credit card and "check by fax" payments
• Obtains credit applications and processes customer trade references
• Runs and prints D&B and Credit Safe credit reports
• Scans credit applications and maintains orderly credit files
• Maintains customer "Short Pay Tracker" worksheet in Excel
• Sends statements to customers upon request
• Updates customer contact information in accounting software system
• Processes adjustments for small-dollar customer misc. deductions
• Performs light collections (small balance customers)
• Processes Bad Debt write-offs quarterly
• Serves as primary backup to A/R Cash Application Specialist (posting payments to customer accounts)
• Maintains organized A/R record retention files according to Company guidelines
• Other duties as assigned

Job Qualifications

High school diploma or (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Must possess:

• Interpersonal skills
• Ability to multi-task
• Ability to meet deadlines
• Organizational skills
• Ability to interact in a professional manner with employees and vendors/customers
• Ability to communicate effectively both verbally and in writing
• Proficiency in Excel and Word
• Willingness to work as a team member or independently
• Dedication to continuous improvement