Credit Services Specialist

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, provides best-in-class products, service, and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

About the role

The Credit Services Specialist serves as a primary point of contact for a nationwide customer base, providing timely, accurate, and professional support across a range of credit-related tasks. This role focuses on delivering a positive customer experience by addressing questions, resolving problems, and ensuring satisfaction through every interaction. This role is fully remote and can be based anywhere in the United States.

Responsibilities

• Review incoming lien waiver requests and sworn statements for accuracy, completeness, and compliance with internal guidelines.
• Validate supporting documentation (proof of payment, invoices, job information).
• Ensure compliance with state-specific lien waiver laws and internal risk policies.
• Use Billtrust to confirm customer payments, remittance details, and cash posting status.
• Navigate Trilogy to access customer job information, invoice data, order history, and account notes to ensure waiver accuracy.
• Use a Notary platform to electronically process notarized lien waivers when required by state regulations or customer contracts.
• Use the Handle Platform to execute waivers.
• Communicate with customers, sales teams, and field credit regarding waiver requests.
• Manage a high volume of emails daily and take inbound calls.
• Serve as the primary point of contact for a nationwide customer base, ensuring consistency of service.
• Act as a liaison between customers and customer-facing associates/departments.
• Ensure timely and accurate resolution of account-related issues while maintaining best-in-class customer service.
• Resolve customer issues by investigating and troubleshooting problems and providing appropriate solutions.

Requirements

• 1-3 years of credit experience.
• Effective verbal and written communication skills.
• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
• Strong and accurate data entry skills.
• Ability to perform basic math functions.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast-paced environment and adapt to change.
• Ability to prioritize workload appropriately to balance multiple demands and meet timelines.
• Eagerness to learn and strong critical thinking skills.
• Highly detail-oriented with outstanding interpersonal skills.
• Understanding of construction lien waivers is a plus.

Benefits

Ferguson is committed to a holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering includes:

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with a company match.
• Mental health coverage.
• Gender-affirming and family-building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.

Pay

Actual pay rate may vary depending upon location. The estimated pay range for this position is:

• $19.62 - $27.45 per hour (or monthly for salaried roles).

This role is bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.