Credit Operations Specialist

Key Responsibilities

• Review and process customer credit applications received through paper and electronic channels, ensuring all required documentation is complete and accurately submitted for Credit Manager review and approval.
• Establish and maintain customer and job accounts within the ERP system following credit approval, ensuring account information is accurate, properly documented, and aligned with company procedures.
• Maintain organized and up-to-date customer credit files within the cloud-based credit management platform, including financial statements, tax documentation, credit approvals, and supporting records.
• Serve as the primary administrator for the cloud-based credit platform, managing user access, system updates, workflow administration, document retention, and troubleshooting support as needed.
• Monitor and maintain customer account documentation to ensure compliance with internal policies, audit requirements, and regulatory standards.
• Prepare and provide lien waivers to customers upon request, verifying that all established requirements and payment criteria have been satisfied prior to release.
• Process and respond to requests for customer credit references in a timely and professional manner, ensuring information is shared in accordance with company policies and confidentiality standards.
• File, maintain, and update tax exemption certificates, resale certificates, W-9s, and other financial or compliance-related documentation required to support customer accounts.
• Process customer payments received via phone, email, or other approved channels, ensuring accurate application of funds and adherence to internal controls and security procedures.
• Collaborate with Credit Managers, Sales teams, Customer Service, and other internal departments to resolve account issues, gather supporting documentation, and facilitate efficient credit decision-making.
• Aid in reporting, account audits, data validation, and special projects related to credit operations, customer account management, and process improvement initiatives.
• Support continuous improvement efforts by identifying opportunities to streamline workflows, enhance documentation accuracy, and improve the customer experience.

Qualifications

• Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred, or equivalent combination of education and experience.
• 2+ years of experience in credit administration, credit operations, accounts receivable, customer account management, or a related financial operations role.
• Experience working with ERP systems and cloud-based credit management platforms.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Excellent written and verbal communication skills.
• Knowledge of lien waivers, credit application processes, tax documentation, and customer account maintenance is preferred.
• Ability to handle sensitive financial information with professionalism and confidentiality.