National Account Credit Operations Specialist

Job Summary

Responsible for analyzing, reporting, and reconciling national accounts primarily concentrated in MRO. Works closely with onshore and offshore third-party billing portals and A/P teams, consignment, vending, EDI, ERS, and multiple billing methods.

Duties and Responsibilities

• Reconciles and manages national accounts by identifying root causes impacting order to payment process.
• Thorough data analysis to determine process owners and coordinate communication necessary to create awareness.
• Develops, communicates, and implements a plan of action.
• Calls and meetings coordination to provide detailed descriptions of issues and aging impacts to accounts.
• Creates and provides guidance on action items from calls/meetings and follows up as necessary to bring to completion.
• Develops action plans and strategies and provides updates to management as requested.
• Prepares summaries of key issues and presents regularly to credit and sales management.
• Gains a thorough understanding of the consignment, vending, and VMI order processes.
• Facilitates calls to accounts, sets up meetings with customers, and the National Account Manager, suggests new processes to effect the reconciliation of past due receivables for assigned portfolio.
• Reconciles all chargebacks and coordinates reconciliation projects with the National Account Managers.
• Prepares documentation for A/R for accurate payment application.
• Writes off details for bad debts and sales adjustments with detailed explanations.
• Researches misapplied payments, short-paid invoices, duplicated credits, freight issues, and sales tax adjustments to determine root cause solutions.
• Analyzes EDI transactions and ERS payments in detail.
• Develops a working relationship with National Account Managers, Outside Sales Associates, Branch Supervisors, and National Account Coordinators to coordinate credit and reconciliation activities.
• Provides summary reports on customer account status/projects as needed.
• Participates with teams working on customer billing, accounts receivable, and platform issues.
• Responds to internal and external audit requests.
• Outlines and details various consignment options and provides consignment reports as necessary.
• Proposes alternate billing methods for compliance with customer requests and MSC capabilities.
• Performs necessary tasks associated with third-party billing platforms including account establishment, invoice submission, payment tracking, and reporting.
• Participates and/or presents large account issues to senior management as needed.
• Has detailed knowledge of EDI and understands the process from beginning to end.
• Identifies areas of weakness and opportunities for improvement.

Education and Experience

• A high school diploma or equivalent is required; a college degree is preferred.
• Minimum of three years of commercial credit, collections, or A/R experience is required.
• A college degree in a Business-related field may be a substitute for the experience requirement.

Skills

• Excellent oral and written communication skills.
• Knowledge of SAP preferred and intermediate PC skills in Excel and Word required.
• Excellent problem-solving skills.
• Familiarity with consignment, vending, EDI, ERS, and related reporting preferred.

Requirements

• A valid driver’s license and the ability to travel up to 5% of the time may be required.

Compensation

Starting at $17.88/hour - $28.08/hour depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements, and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Other Requirements

• Applicants must be currently authorized to work in the United States.
• We are unable to sponsor or take over sponsorship of an employment visa for this position at this time.

Why MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

Equal Employment Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.