Credit Desk Specialist

Location: Atlanta, GA, United States

About the role

Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

Responsibilities

• Communicates with collection agencies and attorneys with a focus on maintaining updated records for files placed and recovering the overall accounts receivable through outbound calls and written communication.
• Makes regularly scheduled collection calls on all account balances with outside agencies and attorneys; meets or exceeds daily required number of contacts.
• Maintains a system of follow-up to ensure collection agencies and attorneys follow through with their promises.
• Enters clear and concise system notes pertaining to all efforts for all assigned accounts to maintain a collection history.
• Displays thorough knowledge of service, extras, and repair documentation, including billing, insurance certificates, contracts, lien waivers, etc.
• Reads and understands contract language and uses this knowledge in negotiations with collection agencies and attorneys, as contracts dictate payment terms and conditions.
• Prioritizes multiple and changing responsibilities while being organized and detail-oriented with a commitment to superior customer service.
• Monitors accounts for potential unrecoverable balances.
• Coordinates monthly conference calls with district personnel to review accounts placed with collection agencies and attorneys; meets or exceeds financial targets.
• Files and tracks property liens and creates collection files for legal action.
• Resolves all unclaimed property items assigned.
• Submits refund requests into the system, verifies accuracy, and completes final refund steps once the check is received.
• Resolves customer disputes through contract review, negotiation, and escalation.
• Communicates interdepartmentally to achieve financial results.
• Performs other duties as assigned; some travel may be required.

Requirements

• Bachelor’s degree in a Business Discipline is preferred; Associate degree with 1-2 years of relevant experience is acceptable.
• Minimum 2 years of credit and collections, accounting, and/or customer service experience.
• Account management experience is preferred.
• Experience using SAP is preferred.
• Working knowledge of Microsoft Word and Excel is required.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive medical, dental, and vision plans effective from the first day of hire.
• 3 weeks’ vacation (increases with tenure), 7 sick days, 3 floating holidays, and 8 company-observed holidays.
• Tuition reimbursement eligible after 6 months of service.
• Parental leave: 100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption.
• A wide range of development opportunities to boost professional and leadership growth.