Credit Coordinator

Oversees a portfolio of business-to-business customer accounts, driving timely collection of outstanding balances, reducing delinquent receivables, and protecting the organization’s legal collection rights. This role combines analytical credit work, customer-facing collections activity, and close collaboration with internal teams to resolve complex account issues, support sales, and strengthen long-term client relationships.

Responsibilities

• Oversee an assigned portfolio of customer accounts and ensure timely collection of outstanding balances while reducing delinquent receivables.
• Use collection management systems, ERP tools, and reporting platforms to monitor account activity, identify risk, and prioritize collection efforts.
• Evaluate customer payment situations and authorize repayment arrangements within established guidelines and credit policies.
• Review, prepare, and process lien waivers while closely monitoring filing deadlines to preserve legal collection rights.
• Maintain compliance with applicable lien, bond, and credit regulations across assigned territories and industry segments.
• Investigate and resolve payment discrepancies, including short payments, unapplied cash, misapplied payments, and account reconciliations.
• Partner with branch personnel, sales teams, and other internal stakeholders to address customer concerns and resolve disputed invoices.
• Recommend appropriate collection strategies and coordinate account placement with third-party collection agencies when necessary.
• Maintain accurate records of customer sales tax exemption certificates and related supporting documentation.
• Provide regular updates to stakeholders regarding collection activity, account status, aging trends, and credit-related risks.
• Participate in customer meetings or site visits as needed to support account resolution efforts and strengthen business relationships.
• Complete assigned responsibilities within established turnaround times and service-level expectations.
• Contribute to departmental goals by identifying process improvement opportunities and supporting a collaborative team environment.
• Review credit limits and approvals and help manage accounts from start to finish, including setup, monitoring, and ongoing maintenance.
• Apply knowledge of lien laws and related documentation to ensure proper handling of accounts in construction and related industries.

Qualifications

• Minimum of two years of experience in accounts receivable, collections, credit administration, or a related financial discipline.
• Experience supporting business-to-business customers, with the ability to manage difficult customer conversations while maintaining professionalism and positive relationships.
• High school diploma, GED, or equivalent education required.
• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is preferred.
• Three to five years of experience in commercial collections, credit management, or accounts receivable functions is preferred.
• Familiarity with the construction and building materials industries, including exposure to lien laws and related documentation (e.g., plumbing, lumber, concrete, HVAC, steel, drywall, tile, roofing).
• Experience working with automated collections platforms such as GetPaid or other comparable systems.
• Experience using tools such as Billtrust and similar solutions.
• Knowledge of sales tax exemption requirements and documentation management.

Skills

• Strong commitment to delivering exceptional customer service and maintaining professional client relationships.
• Effective written and verbal communication skills with the ability to convey information clearly and professionally.
• Excellent organizational skills with the ability to manage competing priorities and deadlines.
• Ability to analyze account information, assess risk, and make sound credit and collection decisions.
• Strong problem-solving abilities and experience resolving customer concerns in a constructive manner.
• Self-motivated with the ability to work independently while collaborating effectively across departments.
• High level of accuracy and attention to detail in all account and documentation work.
• Proficiency in Microsoft Office applications with intermediate Excel skills for data entry, sorting, and filtering.
• Comfort with learning and using ERP systems such as Eclipse and other comparable platforms.
• Ability to work effectively in a fast-paced environment with changing priorities and business needs.
• Demonstrated accountability, initiative, and a results-driven approach to collections and credit management.
• Strong interpersonal awareness, customer focus, sound judgment, and time management skills.
• Adaptability and the ability to perform effectively under pressure while meeting deadlines.
• Background in collection, accounts receivable, credit analysis, and general accounting practices.
• Understanding of lien-related laws and regulations applicable to commercial credit and collections.
• Ability to function as a team player and present a personable, professional demeanor.

Work Environment

This role operates in a hybrid work environment, typically spending three days on-site and two days working remotely, with remote days commonly scheduled on Mondays and Fridays. The position is part of a small, collaborative credit team of approximately four people, fostering a supportive and team-oriented culture. Work is primarily office-based, using Microsoft Office (especially Excel), ERP systems such as Eclipse, and collections platforms including tools like Billtrust and GetPaid.

The environment is fast-paced and deadline-driven, with regular interaction across branches, sales, and other departments. Professional business attire is generally expected on-site, with flexibility appropriate to an office setting. The role involves regular computer work, phone and video communication with customers and internal partners, and occasional customer meetings or site visits to support account resolution and maintain strong business relationships.

Pay

The pay range for this position is $24.04 - $33.65/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental, and vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract to Hire position based out of Garden Grove, CA, operating in a hybrid work environment.