Credit/Collections Supervisor/Manager

Responsibilities

• Direct daily collections and member solutions activities, ensuring effective oversight of delinquency management and overall portfolio results across multiple loan types.
• Guide and develop department staff through coaching, training, and cross-functional instruction to build capability in servicing, restructuring, underwriting support, and recovery processes.
• Manage complex casework involving bankruptcy matters, foreclosure actions, repossessions, and related recovery efforts in accordance with applicable regulations and internal standards.
• Oversee reserve analysis, credit bureau dispute handling, force-placed insurance activities, and other risk-control functions tied to the loan portfolio.
• Supervise the administration, marketing, and disposition of recovered assets, including both vehicle-related collateral and real property.
• Review collection strategies and operational performance metrics to identify trends, improve effectiveness, and support stronger financial outcomes.
• Collaborate with lending leadership on strategic planning initiatives, department priorities, and process enhancements that support organizational goals.
• Ensure compliant execution of collection and recovery activities across consumer, residential mortgage, and commercial accounts.
• Support decision-making related to credit and repayment solutions by balancing risk mitigation with member service considerations.

Requirements

• Bachelor’s degree required.
• At least 7 years of experience in collections, including work with consumer, residential mortgage, or commercial portfolios in banking and/or credit union environment
• Minimum 5 years of leadership experience supervising and developing staff.
• Strong knowledge of bankruptcy law, foreclosure law, contract law, and collections-related legal requirements.
• Demonstrated ability to manage complex delinquency, recovery, and asset disposition activities.
• Experience reviewing or approving credit-related decisions within a lending or collections environment.
• Working knowledge of loan servicing, restructures, and portfolio performance management.
• Strong analytical, communication, and team leadership skills.

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- Grand Blanc, MI
- onsite
- Permanent / Full Time
- 105000 - 125000 USD / Yearly
- We are looking for an experienced Credit/Collections Supervisor/Manager to lead member solutions and collections operations in Grand Blanc, Michigan. This role oversees portfolio performance across consumer, mortgage, and commercial lending while guiding a team responsible for loan servicing, restructures, underwriting support, and complex recovery matters. The position also partners with senior lending leadership on department planning, operational improvements, and long-term strategies that strengthen risk management and member outcomes.
- 2026-06-23T00:00:00Z