Credit/Collections Supervisor/Manager

Responsibilities

• Evaluate customer financial data, credit history, and payment behavior to determine appropriate levels of credit risk for new and existing accounts.
• Create, maintain, and enforce credit guidelines, including customer limits, payment terms, and other conditions that support profitable business decisions.
• Direct accounts receivable and collection activities by following up on delinquent balances, negotiating workable payment arrangements, and escalating accounts when necessary.
• Review and authorize higher-value credit requests and contract terms by weighing financial exposure against business opportunity.
• Examine commercial and residential agreements to identify potential financial or contractual risk and support stronger decision-making before approval.
• Monitor compliance with applicable credit and lending regulations and help ensure company practices align with required legal standards.
• Prepare leadership reports that track receivables performance, credit exposure, aging trends, and key cash flow indicators such as days sales outstanding.
• Oversee accounts payable processes, including verifying approvals, matching documentation to purchase orders, and coordinating timely vendor payments.
• Administer payroll with accuracy and confidentiality, including wage calculations, deductions, commissions, and bonus payments.
• Partner with the Controller on month-end activities, budgeting, forecasting, and the improvement of internal financial controls.

Requirements

• Demonstrated experience leading commercial credit and collections functions, preferably in a supervisory or management capacity.
• Strong ability to interpret financial statements, credit reports, and payment trends to make sound risk-based decisions.
• Working knowledge of accounts receivable, collections strategy, and customer account management.
• Experience reviewing contracts and identifying terms that may create financial or operational exposure.
• Familiarity with credit-related regulatory requirements and standard compliance practices.
• Background supporting broader accounting operations such as accounts payable, payroll, or monthly close activities.
• Effective communication and negotiation skills for working with customers, internal departments, and external partners.
• High level of accuracy, discretion, and organizational ability when handling sensitive financial information.