Credit & Collections Coordinator II

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world. Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains.

What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.

What Sets Us Apart

Our work is complex, fast-moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action. Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other. At Odyssey, you are not just part of a company; you are part of building what comes next.

Responsibilities

• Utilize HighRadius Collections to analyze account statuses, aging reports, and trends to minimize A/R exposure.
• Meet or exceed assigned KPIs, including DSO, customer calls, and weekly collection amounts.
• Contact customers to obtain payment information, ensure invoices and required documentation are received, and prepare customer statements as needed.
• Establish relationships with customer Accounts Payable representatives, understand their payment requirements and terms, and address inquiries promptly and professionally.
• Document and resolve disputed invoices while working with Billing, Pricing, and other departments regarding invoice adjustments.
• Collaborate with the Cash Application team and internal departments to research charges, validate invoices, and ensure timely application of customer payments.

Requirements

• High school diploma or GED equivalent required; Associate degree in Accounting or a related field preferred.
• Minimum of two years of experience in credit and collections, accounts receivable, or a similar financial role.
• Strong verbal and written communication skills, with the ability to handle sensitive customer conversations professionally.
• Strong computer skills; experience with HighRadius Collections is a plus.
• Strong analytical, organizational, and problem-solving skills with the ability to work independently and as part of a team.
• Customer-focused approach with the ability to establish and maintain effective relationships with internal teams and customers.
• Experience in accounts receivable, credit and collections, or a related financial environment preferred.

Pay

Base Pay Range: $43,500 to $65,500 annually. As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, such as your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.

Schedule

Work Model: Onsite
Work Schedule: Monday – Friday, approximately 40 hours per week; overtime required as scheduled
Travel Requirements: No travel required

Benefits

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors