Credit - Collections Clerk I

About the role

We anticipate the application window for this opening will close on 17 Jul 2026. At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

Responsibilities

• Executes on established departmental objectives and assignments which affect the immediate operation, but that also have full revenue cycle and company-wide fiscal impact.
• Initiates follow-up activities with third-party payors regarding open claim balances; makes written and verbal inquiries to payors.
• Analyzes and problem solves account issues to full resolution.
• Manages internal and external customer/business inquiries regarding account status and account history.
• Researches issues off-line as needed with payor/patient; conducts follow-up calls with payors and customers, initiating conference calls between insurance carrier and patients to resolve customer concerns.
• Researches and initiates refund requests due to overpayments by payor and/or patient.
• Determines when claims/accounts are deemed uncollectable; recommends and initiates bad debt write-offs procedures.

Requirements

• Requires High School Diploma (or equivalent) and 1 -2 years of relevant collections related experience required.
• Knowledge Health Maintenance Organization (HMO), Preferred Provider Organization (PPO).
• Ability to prioritize, solve problems, and multitask.

Nice to Have

• An Associate’s or Bachelor’s degree in a related field.
• Strong Analytical and Problem Solving Skills.
• Micrsoft Office Proficiency (Power Point, Excel, etc.).
• Strong Attention to Detail.
• Time Management Skills.
• Familiarized with deadline driven environments.
• Ownership.
• Written and verbal communication skills.
• Negotiation & Empathy.
• Experience in a fast-paced collection environment or with collections agencies.
• Root Cause Analysis (RCA) knowledge.

Important Role Details

• Scheduled five days a week, 40 hours/week, flexible work arrangement.
• Full-time position.
• Location: On-site, San Antonio, TX.

Benefits & Compensation

This position is eligible for a short-term incentive called the Short Term Incentive (STI). MiniMed offers a competitive salary and flexible benefits package. For further details about our comprehensive benefits, we encourage you to visit the link below.

About MiniMed

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.