Credit - Collections Clerk I

About the role

We anticipate the application window for this opening will close on July 17, 2026.

Responsibilities

• Executes on established departmental objectives and assignments which affect the immediate operation, but that also have full revenue cycle and company-wide fiscal impact.
• Initiates follow-up activities with third-party payors regarding open claim balances; makes written and verbal inquiries to payors.
• Analyzes and problem solves account issues to full resolution.
• Manages internal and external customer/business inquiries regarding account status and account history.
• Researches issues off-line as needed with payor/patient; conducts follow-up calls with payors and customers, initiating conference calls between insurance carrier and patients to resolve customer concerns.
• Researches and initiates refund requests due to overpayments by payor and/or patient.
• Determines when claims/accounts are deemed uncollectable; recommends and initiates bad debt write-offs procedures.

Requirements

• Requires High School Diploma (or equivalent) and 1 -2 years of relevant collections related experience required.
• Knowledge Health Maintenance Organization (HMO), Preferred Provider Organization (PPO).

Nice to Have

• An Associate’s or Bachelor’s degree in a related field.
• Strong Analytical and Problem Solving Skills.
• Micorsoft Office Proficiency (Power Point, Excel, etc.).
• Strong Attention to Detail.
• Time Management Skills.
• Familiarized with deadline driven environments.
• Ownership.
• Written and verbal communication skills.
• Negotiation & Empathy.
• Experience in a fast-paced collection environment or with collections agencies.
• Root Cause Analysis (RCA) knowledge.

Qualifications

• High School Diploma (or equivalent) and 1 -2 years of relevant collections related experience required.

Skills

• Attention to Detail.
• Problem Solving.
• Customer Service.
• Communication.
• Financial Management.
• Computer Skills.

Benefits

• Competitive salary.
• Flexible benefits package.
• Health, dental, and vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance.
• Long-term disability leave.
• Dependent daycare spending account.
• Incentive plans.
• 401(k) plan with company match.
• Short-term disability coverage.
• Paid time off and holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement.
• Capital Accumulation Plan.

Pay

$30,000.00 - $52,000.00 USD

Schedule

Scheduled five days a week, 40 hours/week, flexible work arrangement.

Location

On-site, San Antonio, TX