Credit & Collections Associate

About the role

This position ensures timely collection of customer accounts receivable and credits qualifying customers. Responsibilities include identifying and resolving underlying issues delaying payment, monitoring and assessing credit risk, and collaborating with customers and internal departments such as Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable.

Responsibilities

• Oversee credit assessment, collection, and ongoing maintenance of customer accounts.
• Assess customer creditworthiness and establish or revise credit limits up to $10,000 in accordance with corporate policies.
• Analyze financial statements, interpret credit agency reports and ratings, and develop credit limit recommendations.
• Run credit hold reports multiple times per day and communicate reasons for orders remaining on credit hold to appropriate internal parties.
• Contact customers directly regarding payment on open accounts receivable.
• Identify underlying issues delaying payment and coordinate internal resources to resolve them.
• Work with customers and internal departments to resolve payment and order issues.
• Reconcile entered/invoiced orders with customer purchase orders and payments received.
• Prepare collection letters, spreadsheets, and customer account statements as needed.
• Recommend accounts to be charged off or placed with a third party for collection to the Supervisor, Credit & Collections.
• Produce summarized monthly accounts receivable aging reports, credit memo pending reports, and other required reports.
• Alert the Supervisor, Credit & Collections of any credit concerns.
• Meet individual goals established by management, such as reduction of dollars past due.

Approximate time allocation: Contact customers – 50%, Prepare reports, assess credit limits, perform account reconciliations – 25%, Work with internal resources to resolve issues delaying payment – 25%.

Requirements

• High School Diploma or GED in Business.
• Minimum one (1) year of Credit/Collections or general business experience.

Qualifications

• Bachelor’s Degree in finance, accounting, or general business preferred.
• Experience using Oracle, HRC, or similar ERP system preferred.
• Experience with Microsoft Office suite of products.

Skills

• High degree of customer focus.
• Excellent verbal and written communication skills.
• Ability to build relationships with other departments.
• Detail oriented.
• Excellent organizational, analytical, and problem-solving skills.
• High level of professionalism and integrity.
• Ability to work effectively with all levels of the organization, including senior management.

Benefits

• Market competitive pay.
• Extensive paid time off and nine added holidays.
• Excellent healthcare, dental, and vision benefits.
• Long/short term disability coverage.
• 401(k) with company match.
• Maternity and parental leave.
• Additional add-on benefits and discounts, including pet insurance.
• Tuition reimbursement and continued education programs.
• Excellent opportunities for advancement in a stable long-term career.

Pay

Pay range for this opportunity is $45,262.50 – $58,575.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums if higher than the listed range. Pay rates are based on factors including local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.