Credit and Collections Associate

This is a Fully Remote Job 1. About Our Client:The organization operates a global network of Accounting Shared Service Centers designed to consolidate and standardize accounting processes across multiple regions, including Europe, North America, and China. It is part of a large media corporation with operations in media, services, and education sectors, spanning approximately 50 countries and encompassing various subsidiaries in broadcasting, publishing, music, services, printing, education, and investments. 2. About the Opportunity:The Credit & Collections Associate role focuses on managing customer accounts by evaluating credit applications, monitoring outstanding balances, and ensuring timely collection of payments. This position is key to maintaining healthy financial operations by reducing credit risk and supporting accurate account management. 3. Responsibilities:Review and process credit-held orders to ensure timely resolutionRespond promptly to customer inquiries via phone and emailInvestigate claims and process debit, credit, or denial adjustmentsResearch and resolve customer account inquiriesBuild and maintain positive customer relationshipsMaintain accurate account records and payment historiesAnalyze account activity and credit exposure for informed credit decisionsAssist with account maintenance and documentation for write-offsAssess customer financial information to evaluate riskNegotiate payment arrangements and reconciliationsCollaborate with customers to resolve outstanding balancesRecommend collection strategies such as payment plans or shipment holdsEscalate complex issues to management when necessaryStay updated on relevant technology and best practicesSupport additional projects as business needs evolve 4. Requirements:High school diploma or equivalentExperience in collections, accounts receivable, customer service, or related fieldsStrong verbal and written communication skillsCustomer-focused with ability to build productive relationshipsAbility to manage multiple priorities in a fast-paced environmentIntermediate Excel skills and proficiency with Outlook (SAP experience is a plus)Familiarity with credit, collections, and financial account managementKnowledge of credit and bankruptcy regulations preferredStrong organizational skills with effective follow-up and trackingAvailability to work Monday through Friday, 8:30 AM to 5:00 PM EST 5. Pay Range and Compensation Package:The salary range for this position is $40,000 to $42,000 per yearAdditional annual compensation may be awarded based on company results at the company’s discretion Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.