Credit & Collections Associate

About the Role

We are seeking a detail-oriented Credit and Collections professional with 3–5 years of experience to join our team. This role will manage an assigned portfolio of accounts, resolve payment issues, and provide actionable insights through regular aging reviews. The ideal candidate is highly organized, proactive, and an effective communicator with strong Excel skills. Experience with SAP and the construction industry is a plus.

Key Responsibilities

• Monitor aging receivables and conduct collection calls to secure outstanding payments
• Manage assigned accounts and ensure timely resolution of payment issues
• Perform account reconciliations and investigate discrepancies
• Partner with Sales to resolve disputes and customer issues
• Communicate directly with customers to resolve outstanding balances
• Prepare collection letters, notices of intent to lien, and lien documentation as needed
• Track lien and bond claim deadlines and escalate risks as necessary
• Monitor customer creditworthiness and update customer records
• Respond to customer inquiries related to credit and billing
• Manage and resolve email requests (waivers, billing issues, short pays, references, etc.)
• Maintain key performance metrics (DSO and % Current) within assigned portfolio
• Escalate high-risk accounts to Credit leadership

Support Responsibilities

• Provide coverage for team members during absences
• Assist the Collections Manager with additional tasks as needed

Qualifications

• 3–5 years of Credit and Collections experience
• Intermediate proficiency in Microsoft Office Suite, especially Excel
• Experience with credit reporting tools (Experian, Dun & Bradstreet)
• Knowledge of lien laws is a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and time management abilities
• High attention to detail and accuracy
• Ability to work independently and manage multiple priorities
• Comfortable collaborating with internal teams and external customers
• Positive, professional attitude with a customer-focused mindset
• Familiarity with the construction industry is a plus
• High School Diploma or equivalent required; college degree preferred

Key Attributes

• Strong attention to detail
• Ability to negotiate and resolve issues
• Effective multitasking and prioritization skills
• Team-oriented mindset with strong collaboration skills
• Ability to analyze and resolve complex problems

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed