Credit & Collections Analyst

Reports To: Regional Director of Finance Operations & Shared Services Location: Miami, FL (Hybrid/Onsite per team policy) Employment Type: Full-Time, Exempt About The Role Nord Anglia Education is seeking a Credit & Collections Analyst to join the AR Shared Services team. This role goes beyond traditional collections calling — it is an analytical, data-driven position responsible for tracking receivables performance, building KPI dashboards, and driving a proactive, metrics-based approach to collections across our school portfolio. The Credit & Collections Analyst will work cross-functionally with Treasury to ensure accurate cash flow reporting, partner with the AR team to reduce Expected Credit Loss (ECL), and reconcile billing systems to ensure invoices are posted and available to parents in a timely manner through the Zenda parent portal — directly supporting cash collection. Job Responsibilities Collections Strategy & Analysis Track and analyze accounts receivable aging, collections performance, and past-due trends across all assigned schools and entitiesBuild and maintain KPI dashboards to give leadership real-time visibility into collections performance, aging trends, and portfolio riskIdentify at-risk accounts and schools proactively, and help plan and prioritize collections strategy and outreachPartner with AR and school teams to develop and track structured collections plans for schools with elevated outstanding balances Treasury & Cash Flow Reporting Work closely with Treasury to ensure collections activity and expected receipts are reflected accurately in cash flow reporting and forecastingProvide regular, reliable updates on expected and actual cash collections to support liquidity planning Collection Agency & Legal Coordination Serve as a key point of coordination with external collection agencies and legal counsel on accounts requiring escalation beyond standard collections effortsRun and maintain KPI reports identifying accounts at risk of non-collection to flag for referral to legal or collection agencySupport the AR team in compiling and sending required documentation for legal and collection agency referralsTrack outcomes of legal and collection agency placements, and report accounts ultimately deemed non-collectible into the Expected Credit Loss (ECL) process Expected Credit Loss (ECL) & AR Analysis Partner with the AR team to analyze debtor risk and support the accuracy of Expected Credit Loss calculationsIdentify trends in aging and payment behavior that inform ECL assumptions and flag deteriorating accounts proactively Billing System Reconciliation Reconcile billing systems on a regular cadence to confirm invoices are posted accurately and on timeEnsure billing timeliness supports parent access to invoices through the Zenda parent portal, removing friction from the payment process and accelerating cash collectionIdentify and escalate billing system issues or delays that could impact invoice availability or collections timing Job Requirements Bachelor's degree in Accounting, Finance, Business, or related field preferred; equivalent experience considered2+ years of experience in credit, collections, accounts receivable, or financial analysis, ideally in a shared services or multi-entity environmentStrong Excel skills required; experience with Power BI, Power Query, or similar dashboard/BI tools strongly preferredExperience with ERP/billing systems (e.g., Microsoft Dynamics 365 Business Central, Zenda, or similar) a plusUnderstanding of Expected Credit Loss (ECL) concepts and AR risk analysis preferredExperience coordinating with external collection agencies and/or legal counsel on delinquent account referrals a plusStrong analytical mindset with the ability to translate data into clear, actionable insight for leadershipExcellent communication skills, with the ability to work cross-functionally across AR, Treasury, and school-based teamsHighly organized, proactive, and comfortable owning a metrics-driven function with minimal day-to-day direction What Success Looks Like Reliable, up-to-date KPI dashboards that give leadership clear visibility into AR and collections performanceA measurable, sustained reduction in past-due AR driven by proactive, data-informed collections planningAccurate, timely cash flow input provided to Treasury each reporting cycleBilling systems reconciled on schedule, with invoices reliably available to parents via the Zenda portalTimely, well-documented referrals to legal and collection agencies, with clean tracking of outcomes and accurate reporting of non-collectible accounts into ECLStrong working partnership across AR, Treasury, and school finance teams