Credit & Collections Analyst

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. This position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role.

About the role

The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers. It is essential to build effective customer relationships and collaborate with internal and external business partners to maximize collections. This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must. This individual must embrace change and be willing to work as a change agent to continually improve the credit and collections process.

Responsibilities

• Prioritize work to achieve or exceed stated collection metrics.
• Use available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.
• Ensure timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
• Proactively contact customers concerning collections of past due receivables.
• Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
• Develop and maintain business relationships with customers (contractors and owners) and Sales Office personnel.
• Monitor assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program. Recommend changes to the existing program where warranted; exceptions are corrected and/or brought to the attention of Management. Prepare and recommend over line approval requests.
• Perform account reconciliation and identify and tag disputed items within assigned portfolio. Track and ensure timely clearing of these disputed items.
• Initiate and maintain follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.
• Compile all information necessary to comply with and complete reporting in a timely and efficient manner.
• Follow up on legal documentation required for a given customer account.
• Manage risk management for accounts & projects within a given level of authority once training is completed.
• Complete waivers of lien as required to obtain payment from customer.
• Run credit reports and call for credit references as needed.
• Maintain open communication and good working relationships with Manager and fellow teammates to ensure fulfillment of the Credit goals and objectives.
• Perform all other related functions & projects as assigned.
• Make decisions to hold & release orders based on credit line exposures and risk determination.
• Create workout plans for financially distressed customers that mitigate loss exposure to Allegion.
• Evaluate and make credit decisions on customer orders based on account performance and other credit related data.
• Perform credit reviews on existing customers, spread and analyze financial statements, and work with trade credit reports.

Requirements

• BS/BA in Finance, Accounting, or other Business degree preferred. Equivalent work experience would be a possible alternative.
• 2 - 5 years of related experience required.
• Excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Solid professional business image with a team player attitude.
• Ability to negotiate and effectively communicate judgment decisions required.
• Excellent written and oral communication skills.
• Related work experiences with risk analysis and receivable collection a plus.
• Detail oriented and organized.
• PC literacy required.
• Strong customer service and general office experience preferred.
• Knowledge of risk mitigation tools such as forms of collateral and the bond and lien process are a plus.

Benefits

• Health, dental and vision insurance coverage.
• Unlimited Paid Time Off.
• 401K plan with a 6% company match and no vesting period.
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses.
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
• Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.
• Life Insurance – Term life coverage with the option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program – Complete wellness activities and earn monetary rewards.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back.
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching.

Pay

The expected Total Compensation Range: $65,000 to $83,000. The actual compensation will be determined based on experience and other factors permitted by law.