Credit & Collections Analyst

Responsibilities

• Prepare and update transfer documents and facilitate review by business partners
• Pull historical franchisee sales data to support settlement calculations
• Track transfer progress and ensure updated information is noted in database
• Disseminate transfer documents as needed
• Prepare preliminary and final settlement statements
• Follow up with the cash team and project managers to ensure all required funds are deposited by the appropriate parties according to the final settlement statement
• Monitor transfer mailbox and schedule and support transfer-related meetings and communications
• Work with Franchise Services and other stakeholders to ensure transfer completion
• Act as a point of contact for settlement document related questions from franchisees and business partners
• Solicit and provide updates from/to business partners on transfer status and outstanding items
• Prepare standard reports or summaries to support management updates
• Calculate transfer and settlement fees for legacy brands
• Ensure all documents are properly filed and saved in accordance with company policy
• Escalate potential issues in a timely manner
• Aid with ad hoc projects and analysis as required
• Develop and maintain relationships with key stakeholders, and provide support as required
• Identify and evaluate opportunities to improve processes through digitalization, centralization, or automation

Qualifications

• Minimum: Associate or Bachelor's degree in Business, Operations, Business Administration or related
• Minimum: 0 – 3 years of total experience
• Prior experience working in a global accounting support center
• Restaurant franchising or hospitality experience preferred but not required

Required Knowledge, Skills or Abilities

• Demonstrates a customer focused orientation
• Strong organizational and communication skills
• Attention to detail and ability to manage multiple administrative tasks simultaneously
• Excellent verbal and written communication, active listening, and interpersonal skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to work independently to meet assigned deadlines and make sound decisions
• Ability to work in a dynamic, fast-paced, fast-growing company where adaptability is imperative

PREFERRED Knowledge, Skills, or Abilities

• Experience with Oracle or other major ERP systems
• Exposure to contracts, licensing, or operational systems