Credit & Collections Analyst

Hybrid role based in Exton, PA – occasional in-person work expected.

About the role

The Credit & Collections team is a key component of Bentley’s Operations Advancement Organization. We are seeking a highly motivated individual to support our financial operations team in an administrative capacity, focusing on the North American Collections Team. This role is ideal for someone with strong communication and numeracy skills, excellent organization, the ability to multitask, and a commitment to accountability. Accuracy, comprehension of complex processes, and the ability to work under pressure are essential. This is a great opportunity to join a collaborative team and develop your career within a multinational company.

Responsibilities

• Deliver an extremely high level of user service by providing timely information, resolving disputes, SN requests, credits, and Cloud Services Statement corrections/adjustments.
• Triage inbound user account questions and resolve, if possible, prior to reassignment to the appropriate Collector.
• Assist with review and follow-up of inbound requests from users related to their account and invoices, working with Collections Analysts.
• Escalate user issues to Management, Collections Analysts, and Account Managers when their intervention or awareness is required.
• Assist with administrative duties as needed, including clearings, dunning notices, and vendor forms.
• Perform daily, weekly, and monthly administrative tasks to support proactive Collection processes and maintain clean Accounts Receivable data/reporting.
• Reconcile and initiate follow-up on payment discrepancies such as overpayments, short payments, and duplicate payments.
• Work full-time (40 hours per week) in a hybrid capacity at our Exton, PA office.
• Perform work on a computer, including communication with managers, peers, and colleagues in person or via Microsoft Teams chat, calling, and meeting functions.

Requirements

• 2+ years of administrative or operational experience in finance.
• Order-to-cash experience preferred.
• Experience with Workday ERP, Salesforce CRM, Power BI, ServiceNow, or similar systems preferred.
• Strong customer focus with a collaborative, team-oriented approach.
• Proactive problem-solver who uses initiative and creative thinking.

Benefits

• Competitive salary and benefits package.
• Opportunity to join a collaborative team and culture within a world-leading software company.
• Career growth as part of a company providing solutions for architecture, engineering, and construction.
• Commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups.
• Contribute to advancing the world’s infrastructure for a more sustainable, connected, and resilient future.

About Bentley Systems

Around the world, infrastructure professionals rely on Bentley Systems’ software to design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide. Our software spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com