Credit & Collections Analyst
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging, and pharmaceutical research.
About the role
Provides administrative support in the collections process. Prepares outstanding accounts reports and gathers credit and/or reference information. Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports. Assists in resolution of outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources. May place calls or send messages to those with unresolved issues.
Responsibilities
- Contact customers about pending and past due invoices
- Document results and track progress
- Follow-up routinely to resolution
- Researches and processes charge backs, returns, and bad checks
- Works on problems of moderate complexity, diversification, or expense. Normally receives general instruction on routine work, detailed instructions on new projects or assignments
Skills
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem-solving situations
- Project Management – Communicates changes and progress
- Technical Skills - Pursues training and development opportunities; strives to continuously build knowledge and skills
- Customer Service - Responds promptly to customer needs; meets commitments
- Oral Communication - Listens and gets clarification; responds well to questions; participates in meetings
- Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information
- Teamwork – Gives and welcomes feedback; supports everyone’s efforts to succeed
- Business Acumen - Understands business implications of decisions; uses professional concepts
- Ethics - Treats people with respect
- Organizational Support - Follows policies and procedures; supports organization’s goals and values
- Judgment - Includes appropriate people in decision-making process
- Motivation – Demonstrates persistence and overcomes obstacles
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions; follows through on commitments
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
- Quantity – Completes work in a timely manner; strives to increase productivity
- Safety and Security - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company-issued badge when on company property; reports potentially unsafe conditions; uses equipment and materials properly
- Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events
- Initiative – Seeks increased responsibilities; asks for and offers help when needed
- Innovation – Generates suggestions for improving work
- Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders.