Credit & Collections Analyst

About the role

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come. Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry-leading quality, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment.

Responsibilities

• Evaluate the credit risk for all customers and establish credit conditions.
• Analyze overall credit exposure.
• Manage all orders on hold and customer accounts reaching or exceeding their credit limit.
• Perform all debt collection activities required.
• Coordinate reactive and proactive credit control.
• Identify the root cause of issues negatively impacting the debt collection process.
• Escalate any issues and execute strategies to recover unpaid amounts.
• Perform administrative and analytical assignments.

Requirements

• Bachelor’s degree in accounting, business administration, finance, or a related field (Required).
• 0-3 years of experience in credit & collections, accounting, or a related field (Required).
• Customer service focus to build and enhance positive relationships within the organization and with external parties.
• Ability to deal with conflict effectively and challenge the business when necessary.
• Understanding of basic accounting and mathematical concepts, with the ability to perform related analyses, including financial statement analysis.

Don’t feel like you check all the boxes? Franklin Electric embraces candidates from a variety of different backgrounds and industries. We highly encourage you to apply.

Skills

• Self-motivated and collaborative.
• Hard-working, confident, competitive, and results-oriented professionals who create a track record of success.
• Dedicated achievers who thrive in a fast-paced environment.
• Effective communicators who can interpret information clearly and concisely to stakeholders.
• Collaborative partners who build and leverage cross-functional relationships.

Benefits

• Hybrid remote work arrangements.
• Generous paid time off & holidays.
• Paid parental leave & on-site motherhood rooms.
• On-site café & complimentary beverage stations.
• Indoor fitness facility & outdoor walking paths.
• 401(k) with matching & service contributions.
• Health, dental, vision, life insurance.
• Short & long-term disability.
• Fertility & adoption support.
• Undergraduate & graduate tuition reimbursement.
• Professional development assistance.
• Health & wellness programs.
• Development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, and one-on-one coaching.

Location: US - Indiana - Fort Wayne