Credit Collections Analyst

About the role

As a Credit Collection Analyst, you will conduct daily collection efforts (email, calls, portal reviews) on an assigned portfolio of accounts to resolve and minimize NAS account receivable delinquencies. You will be trusted to:

• Regularly communicate with Sales, Billing, Branches and other departments regarding past-due accounts
• Work in multiple customer AP portal systems, including researching invoice(s) status, payments, account reconciliations, etc.
• Provide management weekly/monthly updates on customers’ account status
• Run and distribute weekly/monthly NAS AR aging reports
• Ensure notes are provided on the Top 25 accounts and Top 10 high-risk accounts for the weekly and monthly NAS AR meetings
• Co-lead the account discussions at the weekly NAS AR aging meetings and the monthly NAS AR aging meetings
• Have prior experience working with remote teams and the ability to build relationships with remote teams, including but not limited to NAS Sales, Billing, NAS Branch personnel, et al.
• Perform other duties as assigned

Requirements

• Requires a bachelor’s degree or an equivalent combination of education and relevant experience
• Proficient in Microsoft Office and other productivity software systems; advanced Excel skills are required
• Proficient in customer web portals including Service Channel, Ariba, FM Pilot, EMCOR, Coupa, Corrigo Pro, et al.
• Good communication, analytical and research skills
• Good negotiation and leadership skills
• Excellent customer relations skills

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• Up to 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year (subject to applicable eligibility requirements and date of hire)

Pay

The starting salary range for this role is between $60,000 – $78,750 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.