Credit Collections Analyst

Join our team as a Credit Collections Analyst, where you will play a vital role in analyzing and addressing current and delinquent account balances. This remote position, based in either Dallas or LaVergne, requires strong communication and analytical skills to effectively coordinate between clients, their customers, and internal stakeholders to resolve payment discrepancies.

Responsibilities

• Analyze and address current and delinquent accounts, ensuring timely and efficient communication of open accounts to project management.
• Perform complex reconciliations on detailed accounts receivable accounts, reporting and analyzing accounts with significant outstanding balances, and initiating collections.
• Review, update, and distribute the accounts receivable aging report.
• Discuss account resolution with clients, their customers, and internal stakeholders, leading calls and coordinating with Cash Applications, Chargebacks, and Project Management to resolve issues.
• Maintain the accuracy of financial information by calculating, reconciling, and updating SAP and A/R accounts.
• Correspond with clients, customers, and internal stakeholders to identify and escalate potential offers to management as necessary.

Skills

• Basic understanding of AR processes and 2-3 years of relevant business experience.
• Analytical skills for reviewing trend data and recognizing exceptions.
• Proficiency in computer systems and Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Strong customer focus, with exceptional verbal and written communication skills.
• Attention to detail and quick follow-up on study needs, with a commitment to quality.
• Adaptability to handle day-to-day work challenges, manage multiple demands, and adjust to shifting priorities.
• Interpersonal skills for clear oral and written communication, using correct grammar, syntax, and format.
• Proficiency in Excel, including VLOOKUPs and Pivot Tables.
• Experience with SAP and financial reconciliation.
• Ability to perform collection analysis and manage accounts receivable aging reports.

Work Environment

This role offers a traditional office environment with a large percentage of work performed on computers. The position includes general office demands and requires handling lifting and standing as necessary.

Schedule

Monday to Friday, 8:00 AM – 5:00 PM CT.

Pay

The pay range for this position is $20.00 - $30.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid contract position based in LaVergne, TN, with the opportunity for extension or a permanent role.