Credit & Collection Representative

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. Forty‑two percent of our employees have stayed for 10+ years, citing our people, benefits, work‑life balance, inclusive culture, and team support as key reasons why.

Responsibilities

• Field all incoming B2C calls, including processing payments over the phone, providing invoice copies, explaining invoice details, and providing remittance details.
• Review credit‑held orders and resolve outstanding issues to move orders to production in a timely manner.
• Handle inbound and outbound calls related to credit‑held orders and resolve open accounts receivable.
• Follow credit processes and procedures to make credit decisions and review credit‑held orders.
• Conduct customer reviews of new and existing customers, recommending appropriate credit lines.
• Inform supervisor of deteriorating credit and potential problems in the credit review or collection process, recommending improvements.
• Reach out via phone, email, or fax to collect payment for overdue invoices while maintaining or improving customer relations.
• Act as liaison between customer service/sales and customers, managing overdue accounts and helping resolve issues that could prevent order production.
• Partner with cash applications, tax, sales, and customer service teams to research and resolve short payments.
• Respond to email and phone requests by engaging appropriate parties to ensure timely completion.

Basic Qualifications

• High school diploma or GED.
• At least 2 years of experience in collections.
• Understanding of transactional‑based business processes and their impacts.
• Knowledge of ERP systems.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Must be 18 years of age or older.

Preferred Qualifications

• Strong written, verbal, and interpersonal communication skills.
• Excellent problem‑solving and analytical abilities.
• Ability to manage multiple phone lines.

Compensation

The compensation range for this position is $20.00 – $26.00 hourly. This position is eligible for commission or an annual performance incentive plan. Base pay will vary depending on job‑related knowledge, skills, location, experience, and internal equity.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer‑matched retirement plan
• Employee Stock Purchase Plan
• Short‑Term and Long‑Term Disability
• Infertility Treatment, Adoption, and Surrogacy Assistance
• Tuition Reimbursement