Credit Card Program Administrator

Responsibilities

• Administer the issuance, renewal, cancellation, and maintenance of corporate credit cards in alignment with program policies.
• Manage day-to-day contact and relationships with financial institutions, including handling administrative tasks such as card orders, credit limit changes, and account updates.
• Serve as the primary point of contact for cardholders, providing support with account setup, system access, card functionality, policy guidance, and general program inquiries.
• Maintain accurate, up-to-date records of cardholder accounts, required documentation, and approvals.
• Aid in cardholder onboarding, including training on policies, documentation requirements, and system navigation.
• Independently exercise critical thinking and problem-solving skills to identify root causes of card issues and drive timely resolution of banking and program-related issues.
• Participate in a shared weekend support rotation with fellow administrators.

Qualifications

• Education Requirements: Associate degree.
• Experience Requirements: 4-6 years experience in relevant field.
• Required Knowledge And Skills: Advanced knowledge of corporate credit card programs, advanced organizational skills, excellent oral and written communication skills, strong attention to detail, self-motivation, critical thinking and problem-solving skills, proficiency in Excel, understanding of basic internal controls or compliance processes.