Card Ops Program Administrator

About the Role

Supports the Manager, Card Operations and the Senior Manager Card Servicing with the development, implementation, and management of assigned projects including new products and product enhancements, system/report enhancements, and promotions. Collaborates with various professionals throughout the organization such as IT programming and the Project Management Office to provide criteria, direction, and background of initiatives.

Responsibilities

• Research and maintain all Card Operations-related aspects of various projects, including corporate-wide projects initiated by other departments that impact Card Operations.
• Interface with all areas affected by the project including end users, computer services, and member services.
• Assist with defining the project scope and objectives for Card Operations-initiated projects and promotions; develop detailed work plans, schedules, project estimates, resource plans, and status reports to meet strategic initiatives for Card Operations, operating expenses, and compliance.
• Complete research, analysis, and recommendations on promotions to increase the Card portfolio and/or activity; follow up and resolve problem situations related to promotions; provide data tracking of promotional figures to management.
• Maintain a thorough understanding of state and federal regulations related to credit union compliance, including bank secrecy and anti-money laundering laws.
• Document project activities, resolve problem situations, update management on progress, and make recommendations based on research and analysis results.
• Participate in project meetings and track analysis for Card Operations-initiated projects.
• Perform daily system administration tasks including assigning security permissions, adding and modifying users, and related tasks for systems such as the vault, Visa Online, Verified by Visa, Visa CATS, EFT Portal, ACI, Base 24, COOP portal, and FIS.
• Back up for FDR, Spring Board, and evolve collections system administration duties; audit the current user report for shell additions and/or changes.
• Assist with testing and validation of system enhancements.
• Create and update departmental procedures; assist Retail admin with Branch and Contact Center procedures, FAQs, weekly updates, and reminders related to Card Operations.
• Assist with RFP responses, including cost-benefit analysis and proposed responses to various RFP concerns.
• Perform liaison functions with external contacts, processors, vendors, and associated organizations; manage vendor relationships and service levels.
• Interface with programmers on card services initiatives, providing direction on requirements, testing, and implementation.
• Lead department projects using the project management program in place of a corporate manager.
• Assume related responsibilities as required.

Requirements

• Effective oral and written communication skills.
• Sufficient manual dexterity to operate an on-line computer terminal and other standard office equipment.
• Ability to work independently with minimal direction and exhibit initiative.
• Effective project management skills to manage project implementation, prepare recommendations, perform analysis, and accomplish other project management functions.

Qualifications

• Bachelor’s degree in Business, Finance, or related field or equivalent work experience.
• 5+ years of project management or project management support experience in a card services environment and processing platforms preferred.
• Exposure to process development/improvement methodologies.
• Knowledge of established Card Operations and Credit Union rules, regulations, policies, and practices.
• Strong personal computer skills and independent work methods.
• Oral and written communication and numerical skills.
• Ability to read, analyze, and formulate business processes.
• Analytical skills and processes to problem-solving in assigned projects.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to formulate ideas and recommendations both orally and in writing for presentation to management.
• Experience with Credit Card systems and software; experience with MS Project Software desired.

Physical Requirements

• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision and hearing within the normal range (devices provided if needed).
• Occasional movements throughout the department daily to interact with staff and accomplish tasks.
• Unusually long work hours may be required to accomplish assigned tasks.
• Occasional local and statewide travel by car or public conveyance.

Pay

$70,400.00 - $72,000.00 Annually