Credit and Support Analyst

Location: San Jose, CA • Duration: 6 Months

About the role

The Credit and Support Analyst supports the full credit-to-cash cycle—credit risk evaluation, accounts receivable, collections, and order/shipment support. The ideal candidate has hands-on experience with Accounts Receivable, credit risk management, and AR aging review, and is comfortable following up on past-due invoices. Beyond credit, this role supports operational activities including shipment monitoring, customs clearance resolution, and cross-functional order management. The Credit and Support Analyst must be tech- and systems-savvy (ERP experience preferred, e.g., SAP) with excellent communication skills and a willingness to learn and grow in the role. This position reports to the Credit / AR Manager and works closely with sales, logistics, and operations teams.

Responsibilities

• Credit & Accounts Receivable
  • Reconcile, research, and resolve credit/billing discrepancies on customer A/R accounts
  • Post wire payments, perform adjustments, and process credit refunds for assigned accounts
  • Perform account reconciliations
  • Investigate and resolve account irregularities and customer inquiries
  • Request and review sales forecasts and payment history to simulate the credit limit required to support sales
  • Review and approve credit memos and RMA requests
  • Follow up on past-due invoices and support collection efforts
  • Produce weekly, monthly, and quarterly reports (cash forecast, AR aging, etc.) for management
• Logistics Support
  • Monitor shipments and resolve customs clearance issues with customs brokers and consignees
  • Monitor incident reports for shipment exceptions and take corrective actions
• Operations Collaboration
  • Partner with operations teams on order entry/management, inventory management, purchasing, shipping, and RMA management activities
  • Work cross-departmentally with sales, logistics, and operations to resolve order-to-cash issues
• Perform other duties and ad hoc projects as assigned

Requirements

• Hands-on experience with Accounts Receivable, credit risk management, and AR aging review
• Comfortable following up on past-due invoices
• Tech- and systems-savvy (ERP experience preferred, e.g., SAP)
• Excellent communication skills
• Willingness to learn and grow in the role

Pay

$30 - $31/hr

Benefits

• Medical, Dental, Vision
• Commuter benefits
• 401K with company matching