Credit and Collections Specialist
About the role
The Credit and Collections Specialist manages the company's accounts receivable and collections processes to ensure timely and accurate cash receipts. This role monitors outstanding AR balances and follows up with customers on payments to minimize delinquency. The Specialist investigates and resolves discrepancies to ensure compliance with established accounting procedures and deadlines. In addition, the Specialist supports the credit process by conducting credit checks on new and existing customers — including pulling D&B reports and reviewing payment history — to assess creditworthiness and recommend appropriate credit limits. Working closely with customers and internal teams, the Specialist provides responsive support to resolve invoice inquiries and maintain strong customer relationships.
Responsibilities
- Maintain QuickBooks AR subledger to ensure accuracy and completeness
- Post cash receipts daily in QuickBooks from online banking, mail, and credit cards
- Pull D&B reports and review customer payment history to evaluate creditworthiness for new and existing accounts
- Monitor and enforce customer credit limits within QuickBooks, flagging accounts that exceed thresholds
- Update QuickBooks and Ragic to reflect approved credit decisions, credit limit changes, and applicable tax determinations
- Follow up with customers on delayed payments via phone or email, and document progress
- Issue past due notices and account statements as needed
- Research and resolve payment discrepancies
- Produce various AR/cash-related reports for management weekly
- Perform month-end account reconciliations
- Collaborate with Sales, Finance, and Management on escalated collections
- Process customer lien waivers as requested
Requirements
- Knowledge of accounts receivable practices
- Knowledge of general accounting principles
- Proficient with credit check databases, including Dun & Bradstreet
- Proficient in Microsoft Excel
- Proficient in QuickBooks
- Experience using Ragic is a plus
- Experience using LevelSet is a plus
- 3–5 years of relevant experience