Credit And Collections Specialist

Responsibilities

• Contact customers for payment; demonstrate a high-level of judgement in collecting - balance the need to collect and secure with sales goals and relationships
• Negotiate and secure arrangements for payment with delinquent accounts within limits of authority
• Extend credit to customers within designated limit of authority and approve credit inquiries
• Keep up to date customer collection notes in system of record (SAP and Excel)
• Provide support to customers (both internal and external) to effectively resolve collection issues, such as discrepancies, reconcile disputes, short payments, and payment inquiries
• Escalate issues at appropriate times, know when to “raise the flag”.
• Process payments including check, ACH and credit card transactions.
• Affords support to customers with online payments.
• Utilize excellent judgment in making decisions
• Quickly respond to customer requests

Qualifications

• 3+ years’ experience in credit and collections, basic accounting and finance knowledge
• High School diploma or GED required
• Track record of over-achieving quota
• Previous experience in Car Wash Business, Manufacturing and Distribution is a plus
• Excellent verbal and written communication skills across all organizational levels
• Strong attention to detail, demonstrated integrity and professionalism
• Ability to multi-task, prioritize, and manage time effectively
• Microsoft Office and SAP experience a plus
• Must be able to commute to nearest physical office location