Credit And Collections Specialist

About the role

This role focuses on managing an assigned accounts receivable portfolio, monitoring customer payment activity, and driving timely collections to support healthy cash flow.

Responsibilities

• Monitor customer payment activity and manage an assigned accounts receivable portfolio to support timely cash collection.
• Contact customers regarding past-due invoices via phone and email to secure payments and clarify outstanding balances.
• Negotiate payment arrangements and develop practical solutions to resolve delinquent account issues.
• Evaluate customer creditworthiness and recommend appropriate credit limits in line with established credit policies.
• Place and release credit holds on customer accounts in accordance with established credit and collections policies.
• Research and resolve billing discrepancies by collaborating with internal teams such as billing, sales, and customer service.
• Review aging reports regularly to identify collection priorities and implement strategies to improve cash flow.
• Prepare accounts receivable and collections reports to support management review and decision-making.
• Cook up collection efforts with third-party collection agencies or legal partners when necessary.
• Support month-end close activities by providing accurate accounts receivable data and assisting with reconciliations.
• Aid in internal and external audits by providing documentation and explanations related to accounts receivable and collections.
• Maintain accurate, up-to-date records of customer accounts, communications, and payment arrangements.
• Safeguard the confidentiality of customer financial information and adhere to company policies and applicable regulations.
• Recommend and support process improvements to enhance collections effectiveness and reduce financial risk.
• Provide professional and responsive customer service while balancing collection goals and relationship management.

Requirements

• Proven experience in collections, outbound calls, and accounts receivable functions.
• Strong customer service skills with the ability to handle customer inquiries and concerns effectively.
• Strong verbal and written communication skills, including the ability to explain account details clearly.
• Ability to handle difficult conversations professionally while maintaining positive customer relationships.
• Demonstrated experience negotiating payment solutions and resolving account issues.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and tasks simultaneously.
• Strong attention to detail and accuracy in reviewing financial data and account information.
• Analytical mindset with the ability to evaluate financial information and make sound credit and collection decisions.
• High level of professionalism, integrity, and commitment to maintaining confidentiality.
• Proficiency with Microsoft Office, particularly Excel and Word.
• Reliable attendance and a strong work ethic.

Qualifications

• Three to five years of experience in accounts receivable, credit and collections, accounting, or a related financial role preferred.
• Experience preparing accounts receivable and collections reports for management.
• Familiarity with coordinating collection efforts with third-party agencies or legal partners.
• Experience supporting month-end close activities and audits related to accounts receivable.
• Ability to recommend and implement process improvements in credit and collections functions.

Skills

• Proven experience in collections, outbound calls, and accounts receivable functions.
• Strong customer service skills with the ability to handle customer inquiries and concerns effectively.
• Strong verbal and written communication skills, including the ability to explain account details clearly.
• Ability to handle difficult conversations professionally while maintaining positive customer relationships.
• Demonstrated experience negotiating payment solutions and resolving account issues.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and tasks simultaneously.
• Strong attention to detail and accuracy in reviewing financial data and account information.
• Analytical mindset with the ability to evaluate financial information and make sound credit and collection decisions.
• High level of professionalism, integrity, and commitment to maintaining confidentiality.
• Proficiency with Microsoft Office, particularly Excel and Word.
• Reliable attendance and a strong work ethic.

Benefits

The pay range for this position is $70000.00 - $100000.00/yr. Benefits include medical, dental, and vision insurance, a Health Savings Account (HSA) contribution and matching, a 401(k) with employer match, company-paid life insurance, short-term disability coverage, long-term disability assistance, supplemental insurance options, parental and recovery leave, paid vacation, sick time, and holidays. An employee referral bonus program is also available.

Work Environment

The role operates in a professional office or hybrid office environment that relies heavily on computer-based work and phone communication. You will regularly use Microsoft Office applications, especially Excel and Word, along with ERP or accounting software to manage accounts, review aging reports, and prepare collections reporting. The position typically follows standard business hours, with periods of increased activity around month-end close and audit cycles. The work involves frequent interaction with customers by phone and email, as well as collaboration with internal teams such as accounting, billing, and customer service. The environment emphasizes accuracy, confidentiality of financial information, consistent follow-through on commitments, and a strong focus on both customer service and cash flow performance.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.