Credit and Collections Specialist

Responsibilities

• Demonstrate Modern Machinery’s core values and promote the mission and vision of the company.
• Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals.
• Manage high-volume collections (5–6 hours daily) with a professional, relationship-focused approach, particularly with large and complex customer accounts.
• Apply daily cash receipts accurately, including payments tied to specific parts and equipment purchases, rentals, and service work.
• Process credit applications and evaluate customer creditworthiness, recommend and establish credit limits.
• Maintain and track customer sales tax exemption certificates.
• Support job-based credit tracking, including monitoring payments.
• Aid in Notice of Intent filings, lien rights, and waivers to protect company interests.
• Collaborate with sales and operations teams to manage credit exposure on large equipment deals, rentals, and service contracts.
• Understand and support financing structures common in the equipment industry (progress billing, lease/loan structures, etc.).
• Maintain credit card merchant accounts, including preauthorization’s and account setup.
• Respond to chargeback notifications and assist in resolution.
• Assist with month-end close, including statements, aging reports (including 90+ day analysis), and reporting.
• Participate in bad debt reviews and assist with year-end audit requirements.
• Assist in evaluating and improving credit policies and procedures to optimize cash flow and minimize risk in a high-value equipment environment.
• Support credit analysis efforts, including review of financial statements and payment histories for larger accounts.
• Collaborate with leadership to strengthen credit controls, reporting, and cross-department communication.
• Prepare and submit documentation to third-party collection agencies.
• Support lien filings, Notice of Intent submissions, and bankruptcy claims.
• Assist in resolving complex delinquent accounts.

Qualifications

• Highly motivated, detail-oriented, and able to thrive in a fast-paced, transaction-heavy environment.
• Strong analytical and problem-solving skills, with the ability to evaluate financial and account data.
• Ability to exercise sound judgment, discretion, and confidentiality.
• Excellent customer service and relationship management skills.
• Strong organizational and time management skills with the ability to handle multiple accounts and priorities.
• Effective verbal and written communication skills.
• Proactive mindset with interest in process improvement and operational efficiency.
• Ability to collaborate across departments (sales, parts, service) and work with all levels of the organization.
• Demonstrated leadership potential and desire to grow within a credit function.
• Advanced proficiency in Microsoft Office (especially Excel) and experience with ERP systems.