Credit and Collections Specialist

About the role

The Credit and Collections Specialist is responsible for the investigation and analysis of credit information while working within established guidelines. Resolves routine credit and collection situations and requests assistance on highly sensitive accounts. Oversees the opening of new credit accounts and requests for additional credit. Compiles bank and trade references, credit reports and business reports. Analyzes and evaluates credit applications and financial information using sound judgment. May approve credit lines up to a pre-defined limit. Recommends approval/rejection of credit applications to management. Answers customer questions regarding account status and billing issues; handles inside sales requests regarding restricted accounts and accounts exceeding their credit limits in order to protect the company from future uncollectible accounts; collaborates with sales and operations management to address payment issues. Monitors the collection of past due accounts, contacts customers for payment as well as determines lien rights and possible holds; may address moderately complex situations or escalate to a more experienced specialist or management. Creates collection correspondence and prepares lien documents for management action as needed.

Responsibilities

• Investigate and analyze credit information
• Resolve routine credit and collection situations
• Oversee the opening of new credit accounts
• Compile bank and trade references, credit reports and business reports
• Analyze and evaluate credit applications
• May approve credit lines up to a pre-defined limit
• Recommend approval/rejection of credit applications to management
• Answer customer questions regarding account status and billing issues
• Handle inside sales requests regarding restricted accounts and accounts exceeding their credit limits
• Collaborate with sales and operations management to address payment issues
• Maintain contact with customers for payment
• Determine lien rights and possible holds
• Address moderately complex situations or escalate to a more experienced specialist or management
• Create collection correspondence and prepare lien documents for management action

Requirements

• High School Diploma or General Education Degree (GED)
• Two (2) years credit and/or collections experience

Qualifications

• Experience in credit and collections
• Sound judgment and analytical skills
• Ability to handle sensitive and complex situations
• Excellent communication and problem-solving skills

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Benefits

Builders FirstSource offers competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours.

Contact

To request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Equal Opportunity/Affirmative Action Employer

We are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.