Credit and Collections Representative - Denver, CO

About the role

QED, founded in Denver in 1987, provides high-quality electrical products and services across Arizona and Colorado through 18 branches serving commercial and residential contractors, industrial facilities, and OEM businesses. This Credit and Collections Representative role supports business operations by assisting with customer accounts, collections activity, lien waiver documentation, account setup, and credit team support while protecting Sonepar Mountain’s accounts receivable in a dynamic, fast-paced service environment. The position is based in either Broomfield or Denver, Colorado, with primary support responsibilities for the Colorado market and flexibility to support additional Sonepar Mountain markets as business needs require. State-specific lien law and form requirements are important to the role, and the selected candidate must demonstrate a strong willingness and ability to learn these requirements over time.

Responsibilities

• Lien Waiver & Construction Support (Primary Focus)
  • Review, prepare, and execute customer lien waivers within established guidelines
  • Ensure compliance with applicable lien laws across supported states (AZ, CO, NV, UT)
  • Support pre-lien, bond claim, and construction documentation processes
  • Coordinate with credit team and customers to resolve lien-waiver or lien related issues
• Customer & Sales Support
  • Serve as a responsive point of contact for customer inquiries related to accounts, lien documentation, payments, and credit support needs
  • Partner with Sales, Branch teams, and Credit teammates to resolve issues quickly, professionally, and collaboratively
  • Provide timely, accurate, and professional responses while maintaining a strong customer experience and a high standard of quality
• Credit & Collections Support
  • Assist in monitoring past due accounts and support collections efforts as needed
  • Process payments (CC, ACH) and assist customers with online account access
  • Research and resolve payment discrepancies
  • Escalate identified risks appropriately
• Account Setup & Credit Support
  • Manage customer account setup and ongoing account maintenance
  • Review credit applications for completeness and collect required documentation
  • Maintain accurate and compliant customer credit files
  • Support shared mailbox workflow and meet service level expectations
• Reporting & Systems Support
  • Perform A/R reporting and aging reviews
  • Utilize systems including Eclipse, BillTrust, GETPAID, and other credit tools

Requirements & Key Success Factors

• Relevant experience or education preferred
• Relevant background may include customer service, construction administration, accounting, finance, credit, collections, or related administrative support
• Strong desire to provide excellent customer service while learning credit, collections, lien waiver documentation, construction processes, and state-specific requirements
• Ability to work in a dynamic, fast-paced customer service environment while maintaining accuracy and professionalism
• Strong attention to detail, organization, follow-through, communication, and problem-solving skills
• Exposure to lien waivers, construction documentation, customer accounts, or credit operations preferred, but not required
• Notary Public certification preferred
• Proficiency in Microsoft Office, including Outlook, Excel, Word, Teams, and related business systems
• Demonstrates a team-first mindset each day by supporting customers, teammates, Sales, Branch teams, and internal stakeholders with professionalism, follow-through, and accountability
• Consistently delivers a high level of customer service, responsiveness, quality, and ownership in daily work
• Maintains strong attention to detail and organization in a high-volume environment
• Communicates clearly and effectively with customers and internal stakeholders
• Identifies risk early and escalates appropriately
• Demonstrates learning agility by asking thoughtful questions, applying feedback, and building knowledge of credit, collections, and construction documentation processes

Pay

$26.00 – $31.00 per hour depending on experience

Schedule

Monday – Friday, 7:30 am – 4:30 pm

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)