Credit and Collections Analyst

Job Summary Acer America Corporation is seeking a highly motivated bilingual (English/Spanish) Credit & Collections Analyst to support our growing business throughout the Latin America region. This role is responsible for credit risk assessment, collections, dispute resolution, and accounts receivable management for customers across multiple Latin American countries. The successful candidate must be fluent in both English and Spanish and possess strong communication skills to effectively interact with external customers, sales teams, and internal cross-functional stakeholders. This position plays a critical role in protecting company cash flow, minimizing credit risk, and supporting profitable business growth. Job Responsibility Manage a portfolio of customers throughout the Latin America regionAssess new and existing customers’ creditworthiness through financial statement analysis, credit bureau reports, and payment history reviewsEstablish and recommend credit limits and payment terms in alignment with company policyMonitor accounts receivable aging reports and proactively follow up on overdue accountsCommunicate directly with customers in both English and Spanish regarding payment status, account reconciliations, disputes, and collection activities.Prepare and present AR and credit risk reports to managementIdentify high-risk accounts and escalate issues as neededMaintain accurate documentation of credit decisions and collection activitiesSupport month-end close processes, including bad debt reserves and AR reconciliationsCollaborate with sales and customer service teams to balance revenue growth with risk mitigation Requirements Bachelor’s degree in Finance, Accounting, Business Administration, or related fieldMinimum of 2 (two) years of experience in credit control, accounts receivable collections, or financial analysisMinimum of two (2) years of experience in credit control and collections managing the end-to-end processes of credit risk and payment recovery.Bilingual, fluent in English and Spanish (written and verbal).Experience communicating directly with customers and business partners in Latin America.Strong understanding of credit risk assessment and financial statement analysisProficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft ExcelExcellent analytical, negotiation, and communication skillsDetail-oriented with strong organizational abilitiesKnowledge of credit insurance and secured transactions preferredFamiliarity with credit reporting agencies (e.g., D&B, Experian) preferredProfessional certifications such as CBA (Credit Business Associate) or CCE (Certified Credit Executive) strongly preferred