Credit And Collections Analyst

Responsibilities

• Manage high-volume business-to-business (B2B) collections to ensure timely customer payments and improved cash flow.
• Perform outbound collection calls and account research to resolve past-due balances and reduce delinquency.
• Negotiate payment plans with customers and escalate issues appropriately when resolution is not achieved.
• Review customer financial statements and other relevant data to determine creditworthiness and recommend appropriate credit limits.
• Maintain and update customer credit limits to minimize bad debt exposure while supporting business growth.
• Monitor overall credit exposure and proactively identify accounts that present increased risk.
• Utilize SAP S/4HANA for customer master data maintenance, credit management activities, order release reviews, and accounts receivable tracking and documentation.
• Review and release customer orders held for credit review, ensuring alignment with credit policies and risk guidelines.
• Manage deductions and disputes by partnering with Sales, Customer Service, Finance, and customers to resolve issues and clear open items.
• Oversee cash application activities to ensure accurate posting of customer payments and proper allocation to open invoices.
• Create, maintain, and enhance reporting and analytics to track key metrics such as payment trends, delinquency, and credit exposure.
• Analyze payment trends to identify patterns, risks, and opportunities for process improvement.
• Develop and document procedures, process flows, and training materials to support consistent credit and collections practices.
• Drive operational efficiencies in the Order-to-Cash cycle through process improvement initiatives and best practice implementation.
• Serve as a key liaison with internal stakeholders, including Sales, Customer Service, Finance, and Operations, to resolve credit holds, disputes, and deductions.
• Provide backup support to the Credit Manager, including decision-making on credit limits, escalations, and complex account situations.
• Leverage AI-enabled reporting or analytics tools to enhance insights, forecasting, and decision-making.
• Contribute to a culture of continuous improvement by identifying and implementing enhancements to systems, processes, and reporting.

Requirements

• Bachelor's degree in Business, Finance, Accounting, or a related field.
• At least 5 years of Credit & Collections experience, preferably in a commercial or B2B environment.
• Proven experience performing outbound collections and detailed account research.
• Strong understanding of credit analysis principles and collection regulations.
• Demonstrated ability to review customer financials and assess creditworthiness.
• Experience managing high-volume B2B collections and negotiating payment plans.
• Proficiency with SAP S/4HANA for credit management, customer master maintenance, order release review, and accounts receivable tracking.
• Strong analytical and problem-solving skills with the ability to interpret financial and operational data.
• Advanced communication and customer service abilities, including the ability to build and maintain productive customer relationships.
• Proficiency in Microsoft Office, especially advanced Excel skills for reporting and analysis.
• Experience creating reports and dashboards to support decision-making and performance tracking.
• Experience improving processes within the credit, collections, or Order-to-Cash functions.
• Able to work cross-functionally with Sales, Customer Service, Finance, and Operations teams.

Qualifications

• Experience utilizing AI-enabled reporting or analytics tools to enhance credit and collections insights.
• History in a manufacturing or industrial business environment.
• Experience with deductions management and dispute resolution in a commercial setting.
• Familiarity with JSOX compliance requirements and related internal controls.
• Experience in payment trend analysis and risk assessment for customer portfolios.
• Experience developing process documentation and creating training materials for credit and collections procedures.
• Strong organizational skills and attention to detail in managing multiple accounts and priorities.
• Comfort working in a dynamic environment with evolving processes and systems.

Skills

• Strong analytical and problem-solving skills.
• Advanced communication and customer service abilities.
• Proficiency in Microsoft Office, especially advanced Excel skills.
• Experience with SAP S/4HANA.
• Experience with AI-enabled reporting or analytics tools.
• Experience with deductions management and dispute resolution.
• Familiarity with JSOX compliance requirements.
• Experience in payment trend analysis and risk assessment.
• Experience in process documentation and training material creation.
• Strong organizational and attention to detail skills.

Benefits

• Medical, dental & vision coverage.
• Critical illness, accident, and hospital coverage.
• Life insurance (voluntary life & AD&D).
• Short and long-term disability coverage.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off/leave (PTO, vacation or sick leave).
• Workplace type: Hybrid position in Schaumburg, IL.

Pay and Benefits

The pay range for this position is $75,000.00 - $90,000.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision coverage, critical illness, accident, and hospital coverage, life insurance (voluntary life & AD&D for the employee and dependents), short and long-term disability coverage, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave), and workplace type: Hybrid position in Schaumburg, IL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.