Credentialing Application Analyst

About the role

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.

The Credentialing Applications Analyst is responsible for advancing the functionality and operational efficiency of assigned information systems and solutions. This entails analysis, design and development of new software modules and processes; advising, assisting, and training customers in the operation and administration of the systems; and collaborating with customers to enhance their work methodologies and tools.

Responsibilities

The Credentialing Applications Analyst possesses sufficient technical expertise to support an assigned application, but may be called upon to assist with multiple applications. The Credentialing Applications Analyst supports the project management activities required to deliver valuable relevant solutions and assists in the development of project schedules, plans and timelines.

• Project Planning – sets priorities, understands business and clinical applications, answers technical questions and performs all assigned tasks.
• Applications Development – uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions.
• Analysis/Design – translates customer requests into software application solution specifications, appropriate to assigned tasks.
• Technical Administration - maintains detailed technical knowledge of assigned applications.
• Communications - thinks, plans, leads and acts appropriately in tactical settings and demonstrates strong communication and interpersonal relationship skills.
• Problem Solving - identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate and develops options and recommendations.
• Application Support - assists customers with optimizing their use of assigned applications and specific project-driven tasks and participates in after-hours application support on an as needed basis.
• Customer Service – provides training, support, and problem resolution to customers.

Requirements

Minimum Qualifications: Education: Associate's degree or three (3) years of advanced credentialing software experience. Licenses/Certifications: MSOW-C preferred.

• Credentialing software training and increasingly responsible experience with knowledge and skills in a large, complex corporate credentialing system.
• Basic working knowledge of credentialing application support, development tools, and methodologies.
• Experience with development and implementation of activities in a system-wide credentialing related to system analysis, design, building, and testing.

Qualifications

The Applications Analyst applies skills, in line with MH’s values and goals, to assure the efficient, effective and consistent delivery of high quality services. The Applications Analyst is responsible for demonstrating a commitment to the values of the corporation through active participation in the Partners In Caring, Customer Service and Continuous Quality Improvement programs.