Credential Analyst

About the role

Responsible for the technical and specialized functions as defined by the California Commission on Teacher Credentialing (CTC) and UMass Global University to support and audit the qualifications for admission, preparation and completion of fieldwork, credential recommendations and employment authorizations for teacher and service credential candidates.

Responsibilities

• Evaluate, process and update student degree audits as program requirements are met
• Provide clear and detailed guidance to students, faculty, and staff regarding credentialing requirements, timelines, and procedures
• Collaborate with the Advising Office to support students facing complex credentialing challenges or unique circumstances
• Contribute to the development and refinement of credentialing processes, policies, and workflows to improve efficiency and student satisfaction
• Link licensure documents to student files
• Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for current students
• Collaborate and communicate regularly with staff and faculty regarding student progress in meeting program and credential requirements
• Respond to student questions regarding licensure requirements
• Process, review, and recommend students to the Commission on Teaching Credentialing (CTC) for all student teaching, licensure, credential, authorizations and state certificates, including, but not limited to, out-of-state verifications and student qualifications for supplementary authorizations
• Serve as the liaison to County Offices, School Districts, and other entities in the school system in regards to licensure requirements
• Absorb and communicate with the Clinical team on the application and clearance process for student teachers
• Maintain a database of district agreements and track the approval process
• Work with the Assessment Manager with deploying student teacher, master teacher and university supervisor surveys
• Support Student Success Coaches with student completion of non-coursework requirements
• Process out-of-state verifications
• Adjust DegreeWorks audits
• Prepare credential recommendations for CTC
• Serve as a liaison to CTC regarding credential recommendations

Requirements

• Bachelor’s degree or equivalent combination of education and work experience
• Prior training as a recommending agent by the CTC is preferred
• Experience with student teaching placement, accreditation and credential processes is preferred
• High level of team experience and customer service
• Essential Knowledge, Skills, And Abilities:
• Ability to use technology to improve efficiency and processing overall work flow
• Knowledge of P-12 system and organization in regards to MOU and Human Resources processing
• Knowledge of CTC and Accreditation policies in regards to licensure and student teaching
• Proven ability to handle sensitive information and maintain confidentiality
• Knowledge of credentials and accreditation policies
• Able to work in a complex process system of auditing, evaluating and analyzing information environment
• Exceptional written and verbal communication skills with the ability to draft professional correspondence and accurately interpret and convey credentialing requirements, timelines, and processes
• Strong attention to detail, with the ability to verify records and ensure compliance with regulatory standards
• Excellent organizational skills, including effective planning and time management to meet deadlines
• Demonstrated ability to foster and maintain cooperative working relationships

Qualifications

• Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook
• Contact with Students: Frequent Contact with Faculty and/or Staff: Frequent Contact with Community and Vendors: Occasional

Skills

• Ability to use technology to improve efficiency and processing overall work flow
• Knowledge of P-12 system and organization in regards to MOU and Human Resources processing
• Knowledge of CTC and Accreditation policies in regards to licensure and student teaching
• Proven ability to handle sensitive information and maintain confidentiality
• Knowledge of credentials and accreditation policies
• Able to work in a complex process system of auditing, evaluating and analyzing information environment
• Exceptional written and verbal communication skills with the ability to draft professional correspondence and accurately interpret and convey credentialing requirements, timelines, and processes
• Strong attention to detail, with the ability to verify records and ensure compliance with regulatory standards
• Excellent organizational skills, including effective planning and time management to meet deadlines
• Demonstrated ability to foster and maintain cooperative working relationships

Benefits and Perks

• Health: Medical, dental, and vision coverage with spending account options
• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break
• Financial Security: Life, disability, accident, legal, identity protection, and student debt support
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
• Tuition discounts for employees and family and Tuition Exchange program with other universities
• PSLF eligible employer
• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs