Credentialed Tax Professional

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions for industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers leverage both on-site and remote agents, using advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We foster an environment where professionals can build meaningful careers, access continuous learning, and contribute to a globally expanding, industry-leading organization.

About the role

We are seeking a highly skilled and dedicated Credentialed Tax Professional to provide expert tax advice, prepare accurate tax returns, and support clients through complex tax situations. This role involves delivering clear, accurate tax guidance, maintaining detailed documentation, and ensuring compliance with federal and state tax laws.

Responsibilities

• Prepare and review individual federal and state tax returns with accuracy and efficiency.
• Utilize government resources, professional tools, and internal expertise to research and deliver clear, accurate tax guidance in everyday language.
• Apply company policies, procedures, and best practices to resolve tax-related inquiries and troubleshoot client issues.
• Maintain detailed and accurate documentation of all client interactions and case resolutions.
• Assist clients with tax planning strategies and identify opportunities for deductions and credits.
• Stay current with changes in tax laws and regulations to ensure compliance and provide up-to-date advice.
• Collaborate with internal teams to improve processes and enhance the client experience.
• Support clients via video, phone, and chat, delivering professional, friendly, and reassuring service.
• Ensure all work complies with legal standards, ethical guidelines, and company policies.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent required; Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Active, unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials.
• Must hold or be able to obtain any required state licenses, certificates, permits, or bonds.
• Active PTIN (Preparer Tax Identification Number).
• Recent experience preparing individual 1040 tax returns.
• Proficient with tax software and general computer operations.
• Must have or be willing to obtain a dedicated, hardwired internet connection.

Skills

Ideal candidates are highly motivated, energetic, and dedicated, with a passion for building client relationships and delivering outstanding service. We provide world-class training, so all positive, driven, and confident applicants are encouraged to apply.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, dream vacations, and even cars.
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days (options vary by location).
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage to help during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Focus on internal promotions with significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Work Environment: Enjoy a fun, engaging, team-oriented culture with a casual dress code.

Benefits and incentives may vary by geography, but our commitment to rewarding effort, providing growth opportunities, and valuing employees remains consistent across all locations.

Work Environment

This role operates in a professional office environment. The employee will primarily be sedentary, sitting or standing for long periods while using a computer and telephone headset. Regular use of office equipment such as computers, phones, copiers, and printers is required. Occasional movement around the office may be needed to accomplish tasks, including reaching, lifting, or moving objects up to 40 pounds.

Additional Requirements

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a LEVEL II background and/or security investigation with fingerprinting (contingent on program and location).
• Must be willing to submit to drug screening (contingent on results).
• Reasonable accommodations for qualified applicants or employees with disabilities are available upon request.