Creative Services Coordinator

About the role

Working within Advancement’s Strategic Communications team, the Creative Services Coordinator (Marketer I) is tasked with a diverse set of responsibilities, requiring a well-rounded set of communications and organizational skills. This position works closely with the entire University Advancement and Alumni Engagement team in elevating Utah State University through philanthropy and engagement.

Requirements

• Highest level of organization: Able to keep track of multiple projects and easily piece together disparate information.
• Impeccable time management: Can keep projects moving without getting bogged down by details and manage the amount of time it takes to complete them.
• Keen eye for detail: Good at catching errors and correctly filling in missing information.
• Strategic mindset: Problem solver who understands the importance of the why, who, what, where, when, and how of each project.
• Project manager and doer: Owns the management of creative team projects and understands each project enough to step in and help do the work to get them across the finish line.
• Continuous self-improvement: Thoughtful and creative team member who does not take shortcuts or make excuses.
• Respectful and focused: Treats clients respectfully and keeps them focused on providing essential contents.

Responsibilities

• Organization and Planning - 50%
• Oversee, manage, and maintain ClickUp. Serve as the gatekeeper and authority on project management and guide client’s goals into actionable steps.
• Acquire approvals and ensure clients adhere to timelines you create, follow up with consequences when deadlines are not met, and keep the creative team’s folders organized.
• Maintain the creative team’s folders and move projects through the various stages of production on a daily basis.
• Process all invoices in a timely manner and ensure accurate designations.
• Train staff and provide updates and strategies on usage and production of ClickUp software.
• Creative and Strategy - 50%
• Write, edit, and/or proof marketing copy for various advancement and alumni materials and ensure content fits the intention of communication.
• Gather, organize, prepare, and make decisions about contents (text, letters, photos, graphics, etc.) for a variety of strategic communications projects from multiple sources to ensure the team has all the elements they need to complete projects.
• Serve as the strategic lead on planning and executing campaigns with multiple components and competing deadlines.
• Prepare files for print and work with print, product, and mail vendors.
• Participate in creative concept development sessions.
• Utilize AI strategically and as an assistant to original thought, not as a substitute.

Qualifications

• Four years of related experience; OR a bachelor’s degree in marketing, communications, English, public relations, business management or related field; OR an equivalent combination of education and experience.
• Experience managing ClickUp or similar project management system.
• Professional writing and proofing experience.
• Experience with Adobe Creative Cloud.
• Design skills and creative project production experience extremely beneficial.
• Experience working in Excel.
• Knowledge, Skills, And Abilities: Project management experience; Knowledge of design and printing processes; Knowledge of social media, email, and website tools; Good grasp of AI fundamentals as a productivity tool; Strong organizational skills and ability to prioritize tasks to meet varying and often competing deadlines; Ability to be decisive and assertive; Self-motivated to work independently and as part of a team; Proactive and resourceful with excellent problem-solving skills; Strong attention to detail, especially under deadline pressure; Demonstrated ability to be flexible and collaborate effectively with colleagues; Strong, respectful communication skills in both verbal and written communication; Fundamental understanding of the mission of University Advancement and Alumni Engagement.

Benefits

This role does not have a set process to follow or a list of tasks to check off each day, so it requires someone who is reliable and communicative, and takes the initiative to do the work without prompting. Strong decision-making, people skills, flexibility, and the acumen to prioritize work are essential to this position. We need someone who understands why we do the work that we do and can make sure that purpose is clear throughout every piece of communication we produce.