Creative Services Account Manager

Duration: 5-month assignment
Hours per week: 40
Location: Hybrid; onsite 3 days per week in Hoboken, NJ

Responsibilities

• Serve as a primary point of contact for assigned business and creative teams, ensuring strong communication and stakeholder alignment.
• Build and maintain trusted relationships with key stakeholders through proactive communication and ongoing partnership.
• Manage issue escalation and conflict resolution, ensuring challenges are addressed effectively and efficiently.
• Coordinate communications between business, creative, and production teams throughout all phases of projects.
• Monitor project schedules, milestones, and deliverables to ensure timelines are communicated and met.
• Maintain visibility into project status and proactively identify risks or obstacles that may impact delivery.
• Facilitate regular stakeholder meetings, status updates, and business reviews to ensure alignment and satisfaction.
• Provide clear two-way communication between teams, setting expectations and improving collaboration.
• Coordinate calendars and project priorities to support business and creative objectives.
• Partner with stakeholders to support large-scale creative initiatives and seasonal business needs.
• Develop, document, and maintain processes, workflows, protocols, and best practices that enhance the client experience.
• Support onboarding activities for new team members, including workflow training, introductions, and documentation updates.
• Review major project deliverables and creative outputs to ensure quality standards and business expectations are met.
• Collaborate with creative leadership and production teams to continuously improve processes and service delivery.
• Identify opportunities to strengthen existing partnerships, expand services, and support business growth.
• Promote awareness of team capabilities and available services to ensure stakeholders maximize available resources.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This role requires you to work closely with other individuals in a collaborative team environment.

Requirements

• 2+ years of account management, client services, creative operations, or agency experience in a creative production environment.
• Proven ability to build and maintain strong stakeholder relationships while serving as the primary point of contact for project communications and issue resolution.
• Strong project management, organizational, and communication skills with the ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree or equivalent professional experience.
• Experience working with creative, marketing, production, or cross-functional project teams.
• Strong presentation, interpersonal, and relationship management skills.
• Ability to manage conflict, navigate ambiguity, and drive solutions across multiple stakeholders.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Experience developing and documenting processes, workflows, and best practices.
• Strong attention to detail and commitment to delivering high-quality work.
• Experience onboarding stakeholders and coordinating cross-functional training or workflow adoption.
• Understanding of creative production workflows and project lifecycle management.
• Experience managing large business relationships and identifying opportunities for growth is preferred.
• Ability to travel as needed.