Creative Repair & Restoration Technician

About the Role

We are looking for experienced Surface Experts Technicians who take pride in their crafts and enjoy solving problems for their customers. Our technicians are part handyman, part artist, and thrive on doing great work. If you have a background repairing or restoring things that need to be color-matched, or creative/artistic hobbies, this role could be perfect for you.

Technicians with backgrounds in painting, cabinetry, woodworking, sculpting, and drawing can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.

Responsibilities

• Complete 1 to 4+ creative repairs on-site each day.
• Perform work on-location while displaying good customer service and communication.
• Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.
• Treat tenants and staff with exceptional customer service.
• Update progress on repairs by entering information and notes on our CRM/Dispatch tool.
• Problem-solve alongside our designated Support Team for any issue.
• Learn and integrate our one-of-a-kind 5-step repair process into your creative routine.
• Master each instrument and tool in your personalized tool-kit.
• Flex your artistic talents – each repair requires a unique solution.

Requirements

• Hands-on experience doing some form of manual work – from construction and manufacturing, to painting or sculpting. A background in handyman or facilities maintenance is helpful but not required.
• Ability to see, distinguish, and replicate colors – familiarity with color and color matching is integral to our process.
• Ability to carry 25-50+ pounds of equipment & supplies in and out of large construction sites and apartment complexes.

Benefits

• Base salary + performance-based bonus opportunity.
• Company car (branded vehicle provided).
• Dental, health, and vision insurance.
• Paid time off, including holidays and accruable vacation.
• Profit sharing.
• Paid new hire training and ongoing repair training/development.
• Flexible work schedule with no required overtime, nights, or weekends.
• All necessary tools and products provided.
• Supportive work environment with a dedicated Technician Support Team.
• Mentorship and career development opportunities.

Pay

Base salary with performance-based commissions.

Schedule

Flexible work schedule that can accommodate midweek appointments. No required overtime, nights, or weekends.

Mission & Values

Mission: To develop outstanding teams by investing in strong relationships. Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.

Values:

• Serve Others
• Put Relationships First
• No Jerks
• Be Humble
• Be a Problem Solver
• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve
• Trust the Process
• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants