Creative Product Owner

Core Accountabilities

• Sprint Planning & Prioritization: Propose sprint priorities to the VP of Content; facilitate intake from Smartsheet to Jira; ensure alignment between stakeholder requests and team capacity
• SCRUM Execution: Lead daily standups, retrospectives, and planning ceremonies; maintain Jira hygiene (ticket updates, dates, requirements, status tracking)
• Workflow Optimization: Evaluate and optimize the dual-board structure (Content/Design); identify and eliminate bottlenecks in the pitch → content → design → review → compliance & carrier workflow
• Stakeholder Management: Serve as primary point of contact for asset requestors; manage expectations, create and communicate timelines, coordinate reviews
• Efficiency & Automation: Identify opportunities to leverage technology, AI, and process improvements to increase team velocity and output quality; partner with Marketing Ops/Tech teams to implement solutions
• Team Performance: Track and improve efficiency metrics (cycle time, throughput, quality/rework rates); ensure Directors of Design and Content have protected time for craft development and team mentorship; report on and optimize Time & Cost Per Creative metrics
• Cross-functional Delivery: Drive and own collaboration between Concrete and Marketing/MPS teams; lead WebDev-Concrete handoff meetings; accountable for successful delivery of Concrete assets in cross-team initiatives

Qualifications

• Marketing & Creative Fluency: 4-5+ years experience in marketing, creative agencies, content marketing, or paid media; can "speak the language" of designers, writers, and marketers
• Operations Mindset: Comfortable with the day-to-day foundational work—Jira administration, status updates, meeting facilitation, documentation—and sees this work as essential to team success
• Confident Leadership: Can lead and guide experienced creative professionals and earns their respect through competence, organization, and follow-through
• Systems Thinker: Naturally identifies inefficiencies; proactively proposes process improvements and technology solutions; understands how workflows connect across teams
• Highly Organized: Manages complexity with ease; tracks dozens of assets across multiple stages; nothing falls through the cracks
• Collaborative, Not Controlling: Facilitates decisions rather than dictating them; builds trust with creative leaders by making their jobs easier