Product Owner

About the role

The Product Owner, Media Services will help define, prioritize, and deliver product capabilities that support media asset management systems, content workflows, and related broadcast technology platforms. This role will work closely with business stakeholders, end users, engineering teams, QA, design, vendors, and other technology partners to ensure product features meet business needs and improve day-to-day workflows.

Responsibilities

• Manage and maintain the product backlog for media asset management systems and related workflow platforms
• Prioritize backlog items in partnership with business stakeholders, technology teams, and product leadership
• Gather, document, and clarify business requirements through stakeholder interviews, workshops, workflow reviews, and user feedback
• Translate business needs into user stories, acceptance criteria, process flows, workflow diagrams, data requirements, metadata requirements, and other product artifacts
• Partner with engineering, QA, design, architecture, and business teams to ensure product requirements are clearly understood and delivered as expected
• Participate in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, retrospectives, and daily standups as needed
• Support discovery and analysis activities for new features, enhancements, integrations, and workflow improvements
• Work with technical teams to help define API, service, integration, input/output, metadata, and business logic requirements
• Auxiliary in detailed design, configuration, testing, implementation planning, and production readiness activities
• Support integration testing and User Acceptance Testing by helping develop test scenarios, functional test cases, UAT plans, and validation documentation
• Review delivered functionality to confirm it meets acceptance criteria, business requirements, and user expectations
• Auxiliary in change management, end-user documentation, training materials, rollout planning, and training sessions
• Provide post-implementation functional support by helping troubleshoot user issues, identify root causes, document findings, and coordinate resolutions
• Maintain monitoring of user feedback, support trends, and workflow challenges to identify opportunities for product improvements
• Communicate product updates, status, risks, dependencies, and open questions to business and technology stakeholders
• Follow department standards, policies, procedures, change control practices, and industry best practices

Requirements

• Experience as a Product Owner, Business Analyst, Associate Product Manager, or similar role supporting technology products, platforms, or enterprise systems
• Hands-on experience with Agile delivery methodologies, including Scrum and/or Kanban
• Strong ability to capture and translate business requirements into user stories, acceptance criteria, workflows, process flows, data models, metadata models, and related documentation
• Experience gathering requirements for APIs, services, backend functions, system integrations, business logic, and product features
• Ability to understand upstream and downstream system integrations, input/output parameters, dependencies, and data flows
• Strong communication, facilitation, documentation, and stakeholder management skills
• Comfort working with both technical and non-technical teams
• Experience writing functional scenarios, test cases, and UAT materials to validate product functionality, APIs, services, and workflows
• A user-focused mindset with the ability to consider usability, workflow efficiency, and business value
• Strong analytical and problem-solving skills, with the ability to investigate functional issues and support resolution
• Self-driven, adaptable, and comfortable working in a fast-paced, deadline-driven environment
• Availability to work nights and weekends as needed
• Availability to travel as required

Nice to have

• Knowledge of media asset management platforms, workflows, and related technologies
• Experience with cloud-native platforms, media supply chain products, or modern content workflow technologies
• Industry knowledge of live, linear, and non-linear broadcast workflows
• Familiarity with audio/video encoding, transcoding, quality control, subtitling, captioning, content packaging, and distribution workflows
• Experience creating metadata models and best practices to support content tagging, search, discovery, and reuse
• General knowledge of file transfer acceleration tools such as Aspera and Signiant
• Experience supporting vendor platforms, third-party integrations, or packaged software implementations
• Experience working with cross-functional product, engineering, design, QA, operations, and support teams