Creative Operations Specialist II

Responsibilities

• Process Support & Improvement
• Assist in maintaining and refining design processes, workflows, and best practices to support consistency and quality
• Identify improvement opportunities and recommend solutions using standard frameworks and tools
• Help document processes and maintain operational resources
• Workflow Management (Wrike)
• Support end-to-end workflow coordination from intake to delivery
• Monitor timelines, task progress, and resource allocation
• Ensure work is routed correctly and follows established processes
• Collaboration & Communication
• Collaborate with designers, copywriters, compliance, and cross-functional partners to ensure alignment
• Communicate project updates, timelines, and requirements clearly
• Help resolve workflow questions and escalate risks when needed
• Metrics & Reporting
• Track basic performance metrics and assist in compiling reports
• Participate in retrospectives and help identify patterns or improvement areas
• Share insights with leadership to inform decisions
• Training & Knowledge Sharing
• Support onboarding and process training for team members
• Maintain documentation and knowledge-sharing resources
• Reinforce established best practices and brand compliance standards
• Quality Support
• Aid with quality checks using pre-flight checklists and established standards
• Flag issues and partner with leads to resolve them
• Participate in design critiques to support continuous learning
• Continuous Improvement
• Contribute ideas to improve workflows and efficiency
• Support implementation of new tools or process updates
• Embrace agile ways of working and iterative improvements

Requirements

• 2–5+ years of experience in creative marketing, marketing operations, project coordination, or design operations
• Bachelor’s Degree in a related field required
• Fundamental understanding of design principles and workflows
• Basic understanding of production processes across creative, content, and marketing to support timelines and resources
• Highly organized and detail-oriented
• Strong verbal and written communication skills to convey timelines, priorities, and updates to peers and stakeholders
• Collaborative mindset with willingness to support cross-functional partners
• Resourceful problem-solver who can navigate established processes and guidelines