Creative Operations Manager

About the role

The Creative Operations Manager serves as a leader and subject-matter expert for Adobe Workfront, enhancing workflow governance, expanding operational visibility, and building project-management capability across the creative team.

Responsibilities

• Serve as the subject matter expert for Adobe Workfront within the creative organization.
• Configure, maintain, and continuously improve Workfront project templates, task structures, request queues, custom forms, dashboards, reports, views, filters, and notifications.
• Maintain and manipulate project templates to reflect evolving services, roles, workflows, milestones, dependencies, routing, and governance requirements.
• Partner with system administrators and technology partners on platform configuration, integrations, enhancements, permissions, troubleshooting, and release readiness.
• Establish and maintain standards for project setup, status usage, assignments, planned hours, time entry, metadata, and project closure to protect reporting integrity.
• Identify opportunities to simplify user experience and reduce administrative effort through reusable templates, automation, calculated fields, and scalable configurations.
• Partner with Director of Creative Operations & Video to design and deliver role-based Workfront onboarding, cross-training, office hours, and refresher training for Marketing Managers, creative leaders, and production teams.
• Enable partner teams to take greater ownership of project setup, planning, status management, timeline stewardship, documentation, and closure within defined guardrails.
• Develop practical job aids, process guides, standard operating procedures, quick-reference materials, and reusable learning resources.
• Coach users through real project scenarios, so knowledge is transferred into day-to-day practice rather than retained within a centralized project management function.
• Monitor adoption and common support needs, then use those insights to improve training, workflows, templates, and governance.
• Build a sustainable self-service model while remaining available for consultation, escalation, and targeted hands-on support.
• Create, maintain, and refine Workfront reports, dashboards, scorecards, filters, groupings, prompts, and calculated fields that provide reliable operational and financial visibility.
• Build, maintain, and refine Workfront reports, dashboards, scorecards, filters, groupings, prompts, custom forms, templates, and calculated fields that provide reliable operational and financial visibility.
• Provide executive-level operational reporting and value narratives.

Requirements

• Five or more years of experience in creative operations, marketing operations, project or program management, workflow management, PMO, or related fields.
• Demonstrated hands-on experience configuring and supporting Adobe Workfront in a complex, multi-stakeholder environment.
• Experience building and manipulating Workfront reports, dashboards, filters, groupings, prompts, custom forms, templates, and calculated fields.
• Experience training users, facilitating adoption, and enabling others to assume greater ownership of processes and projects.
• Strong analytical skills, including the ability to validate data, identify patterns, diagnose issues, and translate findings into actionable insights.
• Ability to manage competing priorities, influence without direct authority, and communicate clearly with both practitioners and leaders.
• Strong facilitation, documentation, problem-solving, and change management skills.

Qualifications

• Experience supporting an in-house agency, creative studio, marketing organization, or integrated communications environment.
• Advanced knowledge of Workfront resource management, workload balancing, Fusion or other automation capabilities, and platform governance.
• Experience with utilization, recovery, billing, time tracking, capacity planning, or cost-recovery models.
• Experience creating executive-level operational reporting and value narratives.
• Experience supporting an operating model transformation or moving teams toward shared ownership and self-service.