Creative Operations Manager

About the role

Join the global leader in responsible marketing activation services. At HH Global we help the world's most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing activation at scale, with over 4,000 colleagues across more than 55 countries.

Our client is a global leader in the tech industry, delivering a globally renowned web browser service. We are partnering with their highly talented and driven marketing team to build an embedded, always‑on Scaled Creative Production (SCP) studio dedicated to elevating Direct Response (DR) marketing performance. This team focuses on pioneering advanced AI toolsets and multi‑agent workflows to conceptualize, produce, and adapt high‑performing DR creative assets at extraordinary velocity and scale across multiple global markets.

Adopting a proactive, AI‑first mindset, you will drive the continuous refinement of operational practices to maximize the performance and efficiency of the embedded SCP. You will lead key operational functions across the team, including AI tool implementation, workflow process optimisation, asset review and QC management, brand compliance, reporting and cost efficiency analysis, technical troubleshooting, team resourcing, and client stakeholder communication.

Responsibilities

• Lead an AI‑first strategy across creative workflows to accelerate asset delivery.
• Establish and maintain end‑to‑end operational processes from brief to delivery.
• Manage project pipelines (intake, prioritization, resourcing, tracking) via tools like Asana.
• Build production timelines and mitigate potential delays.
• Forecast capacity risks based on project volume and complexity.
• Leverage generative AI and multi‑agent workflows to optimize production and ensure consistency.
• Streamline team processes and assist with onboarding documentation.
• Allocate internal, vendor, and freelancer resources for optimal performance.
• Oversee the execution and delivery of multiple creative projects simultaneously, including editorial and multi‑market scaling briefs.
• Develop project plans/timelines and track progress against these.
• Proactively identify and mitigate potential risks and challenges to project success.
• Effectively QC all output and minimize any errors in final output.
• Manage internal systems for tracking time and effort against specific projects to inform future resource planning and cost analysis.
• Act as an operational point of contact between the Studio and key client stakeholders.
• Facilitate efficient project kickoff meetings, status updates, and post‑mortem reviews.
• Maintain clear communication protocols and documentation (e.g., SLAs, style guides, brief templates) to ensure smooth collaboration.
• Integrate cutting‑edge AI software (client 1P and approved 3P) and automation platforms to continually elevate creative productivity and streamline studio workflows.
• Ensure the creative team is proficient in using all relevant project management, asset management (DAM), and collaboration platforms.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Experience in creative operations & production management, within a client‑facing, in‑house creative department or agency.
• Proven expertise in establishing, managing and optimising complex creative workflows for all channels – digital, print, video, etc.
• Proven expertise in QC and brand compliance.
• Experience in integrating automation tools into the creative process.

Skills

• Expert‑level proficiency with project management software (e.g., Asana, Workfront, Smartsheet).
• Proficiency in analysis and reporting on output and cost efficiency.
• Exceptional organizational skills and a strong attention to detail.
• Excellent written and verbal communication skills with internal and external stakeholders at all levels.
• Experience managing a Digital Asset Management (DAM) system.
• Familiarity with creative software (e.g., Adobe Creative Suite) and Google Workspace.
• Experience working with Google proprietary AI tools including Gemini, Veo, Imagen, Google Flow, Music AI Sandbox, Nano Banana, Google Stitch.
• Ability to integrate cutting‑edge AI software (client 1P and approved 3P) and automation platforms to elevate creative productivity.