Creative Operations Manager

Location Must be based in the United States. About Nen Creative Nen Creative partners with tech startups to launch bold ideas into the world, creating the brands and stories that fuel their growth. Since 2022, we've partnered with some of the world's top founders and institutions, including Amazon, Andreessen Horowitz, Cursor, Mercor, Listen Labs, Tech Week, Cartesia, and many more. We're growing quickly and looking for ambitious people who want to help build the company alongside us. About The Role We're looking for a Creative Operations Manager to own staffing, capacity planning, and resource operations across our creative studio. You'll work closely with Creative Producers, creative leads, and company leadership to make sure every project has the right team in place at the right time. You'll maintain a clear view across active and upcoming work, identify capacity constraints and scheduling conflicts, and help the studio make better staffing decisions as priorities shift. A major part of this role is resource management, but you'll also help improve the systems and workflows behind how our studio operates. As we grow, you'll identify where our processes are breaking down and build better ways to plan, staff, track, and coordinate creative work. This is a hands-on role for someone who is exceptionally organized, proactive, and excited by both solving today's scheduling problems and building better systems for tomorrow. What You'll Do Resource & Capacity Management Own resource planning across all active and upcoming creative projectsMaintain a clear, up-to-date view of team availability, workload, project schedules, and upcoming capacityIdentify capacity gaps, scheduling conflicts, and potential bottlenecks before they become problemsTrack utilization and help leadership understand where the team is over- or under-capacityAnticipate future resource needs based on the studio's pipeline and upcoming work Project Staffing & Scheduling Match projects with the right internal team members based on skills, experience, availability, and project needsPartner with Creative Producers and creative leads to understand staffing needs and build the right project teamsSupport staffing for new business opportunities and incoming projects before work kicks offManage staffing changes as project scopes, timelines, and priorities shiftCoordinate internal staffing across shoots and maintain visibility into the studio-wide shoot calendar Creative Operations & Systems Build and maintain the systems, trackers, and dashboards used for resource and project planningImprove how projects are planned, staffed, kicked off, tracked, and handed off across the studioIdentify recurring bottlenecks or operational issues and develop practical solutionsCreate clearer, more consistent processes for Creative Producers and creative teamsIdentify opportunities to automate repetitive work and reduce unnecessary coordinationHelp leadership understand the operational impact of upcoming work before commitments are made What We're Looking For 3–5 years of experience in creative operations, resource management, project coordination, creative production, or a related fieldStrong understanding of creative production workflows, including pre-production, shoot execution, and post-productionHighly organized with exceptional attention to detailNaturally proactive — you see potential problems before someone has to point them outStrong people skills and the ability to build trust with creatives, project leads, and leadershipComfortable managing multiple priorities and constantly changing timelinesStrong communication skills, both written and verbalAble to make thoughtful decisions with incomplete informationResourceful, persistent, and comfortable working without a rigid playbookComfortable with spreadsheets, project management tools, and quick to learn new systemsNaturally interested in finding better ways for teams to work Why Join Us Play a central role in how a fast-growing creative studio operatesWork across a wide range of production projects for ambitious technology companiesHelp build the staffing, planning, and operational systems the company will use as it scalesWork closely with Creative Producers, creative leadership, and company leadershipTake ownership of an important function with visibility across the entire studioRemote-friendly, flexible, and entrepreneurial environmentHealthcare coverage, PTO, and company holidays